Extended Stay America Suites Chicago Midway

There was no breakfast

Very clean and staff were accommodating

The desk attendant was immediately VERY rude during the check in process. Additionally, a few of my new “clean” towels had black hairs on them, so I went to the front desk to ask for replacement towels and the attendant rudely replies “you need to bring the other towels we are replacing to me” so I walked back to the room to get the 2 “dirty” towels . I also had an issue with the power circuit breaker going out , I called to have it resolved and the gentleman that came started interrogating me on “what I touched” like I was a child. I let him know I had not touched any of the things he pointed out and he simply replied “well don’t”. I felt like EVERY employee there hated their job and customers . Why be is a CUSTOMER SERVICE industry if you’re going to hate dealing with customers. The only reason I picked this hotel was because it was close to the venue of a music festival that my son was attending. I would NEVER recommend otherwise .

Exceptional

Passable

The hotel was quiet and secure. The staff were very rude and the hotel room was gross.

My room was disgusting. The shower was clean full of dirt & hair. Whole room was trifling only think clean was the linen. Everything need to be upgraded

Poor

The front desk is rude, asking confirmation number, all I can find is itinerary number.

Room had not been made up. The mattress had no bedding whatsoever, 3 pillows without covers, dirty toilet with toilet paper in the bowl, no towels, tissues, soap, or shower curtain. Dirty fridge - I didn't look in the microwave. No water, cups or containers - nothing!

Very good

Stayed for a night. Clean room. Responsive staff. Quiet.

It took more than 3p mins to get checked in.

N/A We walked out after 15 minutes.

Nothing Mostly everything

Poor

Front desk worker Ashley was amazing Bugs

2 Free Night No Breakfast!!!

stayed for one night and found this place very comfortable and clean The bed and bathroom were both clean and comfortable. My flight arrived early, so I had to wait about 4 hours to check in, but the staff were very nice and helpful throughout my stay During the night it became a little loud outside, and there was some police in the lobby check in but I still felt comfortable. I appreciated the friendly staff and enjoyed the breakfast, which included coffee. Overall, I had a pleasant stay and would like to thank the staff for their hospitality ❤️ Fight about checking police showing up it was a little bit scary but stay comfortable

Breakfast doesn’t exist. However, the reason why it’s not 1 stars is because of Janice, she was amazing and great and really gave us a great experience. We are from the UK. Janice deserves a promotion but hotel is a shambles