MainStay Suites Brentwood-Nashville

This hotel has roaches the staff was not apologetic it is disgusting save your money!

Everything was nice but the pool was green and the ac in my room wouldn’t cool the room below 74.

A GREST STAY

I stayed there with my kids, once I arrived the front disk told me he already checked me in and my room key was ready before I was presented physically, he was new and he was wearing ear plugs all the time talking to the manager and ignoring me, he was very rude to me when I speak to him and he told the manager on the phone this lady standing in front of me doesn’t want to shut up and leave, I told him that’s shocking how hotel front disk can treat customers like this also he mentioned that I have accent when I speak fluent English, I felt bad because my kids told me mommy how can he say shut up to you. The next day when I want to complain to the manager she wasn’t there so I left her a message with another front disk and when I came back the front disk told me that the manager said that she was with him on the phone and she heard everything, that shocked me more how as a manager accept such behavior with hotel customer. Add to all of this before I leave my room I washed my hands at the bathroom and took my branded gold diamond ring off next to the soap place and forgot it, when I checked out and went to the car I remembered so I came back and requested another same room key when I went to the room I found the house keeper was in the room and already took everything at the bathroom I asked her if she saw my ring she said to check the garage but nothing was there, what surprised me it was less than 10 minutes between I checked out and came back The hotel did nothing about it.

And friendly staff..

WiFi was really bad. Water pressure was lacking.

Not the cleanest place. Cabinets and kitchen area could have used some help. No pots or pans in the rooms with kitchen. Shower had some body hairs in it. Woke up with some minor bites, and cannot say for sure bed bugs, but wouldn't be surprised if that is what it was

great stay!

a great stay!

I recently relocated from out of state and stayed here with my 2 boys while we were searching for a place to live. It offered everything we needed & provided enough beds where we didn’t have to sleep together. Great location and staff!

I really enjoyed my week at Mainstay! The staff was friendly and my room was very clean!

Having stayed at many budget hotels in Brentwood, I recommend this one the most for your lodging needs, for old Hickory and 65.

The kitchen had some very old minimal utensils and dinner wear. And a tiny skillet. The room had an odor to it. It is very old and dingy. The pool is under maintenance. The hair dryer did not work. The staff are incredible! Can’t say enough good things. But the hotel needs a remodel. However, you can’t beat the price.

Hotel very dirty.

Ma

Good for a night.

Hotel is dated could use a renovation. It’s a good stop for the night or a few days.

The beds were not comfortable. The refrigerator had old milk in it. They didnt wanna give us extra pillows or blankets for the pull out bed.

Nice one night stay comfy, and quiet.

Never in my life have I come back home day 1 of 4 to a hotel & found all of my stuff gone. The cleaning staff cleaned my room & threw it all away. All my food, all my items, everything in the bathroom. Well over $1,000+ worth of stuff & they have done nothing to help me, wont reimburse me.... absolute nightmare considering & cant just go re-buy all that stuff. I travel every 3-4 days for work so i'm constantly jumping around. Huge huge issue & a big slap in the face. Horrible service