Four Points by Sheraton Buffalo Grove

Nothing! The room that I got should have never been given out to anyone. And Booking didn't do what they had to do to make sure I would have the room that I booked. Plus they couldn't find my reservation that I made through Booking.com. I had to pay them again out of my pocket.. Then Booking still hasn't refunded my money for something that Booking.com did that was out of my hands. I will never book anything through Booking.com.

Nothing They charge for breakfast during booking and ask to pay after checking in

Decent property, good location (for my purposes) but the property is at the beginning stages of being thread worn. Once gain, nothing wrong but it doesn't show like a newer property. I'd return on another visit.

Clean and comfortable. Friendly staff. Adding the on-line breakfast option was well worth it. Would definitely stay here again.

Clean room

Disappointing

Me and my spouse book this room because we are excited for a kid's free trip to Chicago. Upon checking in the room, they told us it was a good spot for romantic couples. When we pulled in, we thought it was a rundown motel, they have no amenities as a spa, like they say, we had to argue with the lady at the front desk, two different ladies to get our breakfast. That was included with it. And then they charge just extra on top at check. In and didn't even tell us why. So we had to go back to the front desk and ask, this is a two story hotel, and the pitchers look nothing like it was.This is not a resort scene at all.My courtyard was booked on the room and I paid extra to have a courtyard room which I was staring at the back of a restaurant and a freeway.The whole time it was a great vacation.Otherwise, but the room was super disappointing

Room was decent for price. Domestic violence dispute in neighboring room. According to police officers this is a very common issue for the facility. Might be in the best interest to raise rates of rooms so this doesn't continue to occur.

Exceptional

Clean room

Everything was super clean, smelled good, great location for where I needed to be. Will stay again in the future!

Towels are thin and old. Did not use the shampoo and conditioner and soap in shower. I wasn’t sure ihow long it has been settling there. Stayed there bcoz it was convenient to my aunts nursing home.

Room was clean, but there was food left in fridge. Couldn’t get much water to come from shower head. No fan in bathroom causes room to be extremely hot with fogged mirror. No good lighting by mirror in room to put on make-up when husband was taking shower.

Great location with plenty of food options nearby or within driving distance. The front desk was super helpful and friendly, would for sure stay again

Exceptional check in. Well lit and safe parking lot. Clean indoor pool area. Spatious and very clean room and bathroom. Quiet.

Exceptional

Exceptional

NOTHING DISGUSTING. This was genuinely one of the worst hotel experiences I’ve ever had. After checking in and entering our assigned room, another guest was already staying there — a half-naked older man was inside the room and told us to get out. We had to go back downstairs and get reassigned to another room immediately. In the second room, I ordered pizza and beer, only to discover the room was infested with ants crawling all over the table and food area. My pizza became covered in ants and had to be thrown away completely. I then tried to shower, just to find out the bathtub shower was out of order, forcing us to move rooms AGAIN in the middle of the night. As compensation, the hotel promised us a late checkout until 1 PM the next day. Unfortunately, the nightmare continued the following morning. At 8 AM, while we were asleep, housekeeping opened the door and walked directly into our room without permission. We told them we did not need housekeeping since we were only staying ONE NIGHT. Then at 10 AM, another housekeeper attempted to enter again. At 11 AM, a male housekeeper knocked on the door once more — even though normal checkout time was 12 PM and we had already been promised late checkout until 1 PM. When we said we still did not need housekeeping, HE ASKED WHAT TIME AM I BE LEAVING?? I have never stayed at a hotel where housekeeping starts disturbing guests from 8 AM for a one-night stay. Because of the constant interruptions, we were unable to sleep properly at all. When we explained everything to the front desk and asked if we could extend checkout slightly because of all the issues, the staff responded rudely with: “You already seem dissatisfied with our hotel, so I don’t think you’d want to stay any longer anyway.” That level of unprofessionalism was unbelievable. We also submitted a refund request through Booking.com, but it has now been over a month with absolutely no response from either the hotel or the platform.

The both receptionist was friendly

Very good