Comfort Inn Charlotte Airport Uptown

The lady who makes the breakfast was kind and helpful

The night staff did go above and beyond when they picked up another hotel guest at a restaurant when she needed a ride back to the hotel when she couldn’t get an Uber.

My two rooms smelt like mold, the sink was broken in both rooms. The water stayed in sink for the entire time. Did not get our room cleaned the entire time. Will not stay Eve again.

Pros-Room was clean and modern. Breakfast was good with many options. Staff were polite. Location is in a good place with plenty of places around for food, gas, etc. Convenient to uptown Charlotte.

This hotel has the laziest staff I've ever encountered. Sheets and towels dirty upon arrival. Ask the staff for directions doesn't seem to know what or where anything is. The breakfast area unkept and unsanitary. There was hardly any parking after 10pm. Staff blatantly lied about unavailable rooms when asked about a later checkout. I will not be staying at this establishment again.

The outside of the place was dirty looking, the inside of the rooms were dirty looking as well. Making it uncomfortable to stay the reserved nights.

I enjoyed my stay.

The airport shuttle is always prompt and friendly. Parking is very reasonable here.

The staff are friendly and knowledgeable. Rooms are spacious and clean. Breakfast is fantastic. One desk clerk refused to believe me when I said the young woman was new and she made a mistake. The clerk said ‘she didn’t make a mistake.’ Except, when I next saw the girl the first thing she said to ‘I’m so sorry. I messed up.’ So, yes. I didn’t make a mistake.

AWFUL!!! THE LOCATION WAS HARD TO FIND ON GPS THE SIGN WAS BURNED OUT -IN THE DARK. FIRE TRUCK WAS LEAVING AND THE FIRE HAD DISABLED THE ELEVATOR. 100% DISABLED VETERAN W LUGGAGE ARRIVING & no 1st floor rooms. We could not stay. THEY could not refund our money because we used booking.com. We are upset to say the least. WE HAD TO DRIVE HOME TIRED IN THE RAIN W DEER on The sides of the road making it more dangerous. We had to leave our travel companions there because they got the last 1st floor room. They said no sleep because back door slammed all night from smokers going in and out. WE GOT THERE AT 10PM ARRIVING FROM Sedona Arizona. GOT HOME to North Myrtle beach at 2:30am. QUITE 1st floor rooms.

The location was the only thing I liked about this hotel. First the hallway was disgustingly dirty. When I got in the room, the bathrooms were not clean. And the blankets were not changed. There was trash and the trash can and there was a yogurt in the fridge. There was a used soap in the shower and the side of the toilet was with old urine. This tells me that they just picked up the bed and kept moving.They did not clean the room. This was my first time staying here and definitely my last.

Musty

So convenient to CLT. Rooms are large and comfortable. Everything is very clean and well equipped.

Everything

The rooms are old. The smoke detector was covered, which was odd. I informed the front desk but she responded as if she knew already. The staff was nice. There was a funny smell in the hallway but they seemed to spray a scent on the day we checked out because it didn’t smell as bad. Property is hard to find in the night, we almost missed it,

Before I start this review I would like to give a very special shout out to Eddie the staff member at this location. If it wasn't for him my score would have been lower. He was very kind, helpful, and hard working. He went over and beyond to assist me. He was very informative. He needs to be the executive manager here and I'm sure the place would do better. Thank you Eddie. The 6th floor has a smell of mildew. They have humidifiers in the hallway that's how bad it is. The bathroom tub is clogged. It would fill with water while I showered which is nasty. They ran out of towels the second day so I had to dry off with wash clothes. The breakfast area was clean and neat. The waffles were good but the eggs were not eatable due to them being watery. I wasn't mad at the selection of breakfast options they had. I asked for batteries for my breathing machine and the first gentleman was trying to give me a hard time. He asked me what they were for in front of the other guest at the desk. How embarrassing but Eddie came to the rescue and told the gentleman to give them to me. Why they were for was not their business. Eddie also brought up the extra hand towels and wash clothes with no problem. The elevator broke down so I had to walk up six flights of stairs in heels lol. I was not too happy but Eddie allowed me to check out late until the elevator worked again so I didn't have to carry all my baggage down six flights. Thank you Eddie. You are the best.

Nothing It was smelly like mold and mildew. Elevators stopped working. Hotel room floor was dirty

This is a good value hotel. It's not a resort, you're just getting a reasonably priced room if you stay here. During my stay (4/2026), it seemed like the place was old, but gets better than average maintenance. Everything in my room worked and I could take a long, hot shower each morning. There was a strong smell from some kind of cleaning product or deodorizer in the hallway, but it didn't bother me in my room.

Yes

I didn’t like anything about this location. I left my phone and they did reach out to me to let me know I left it. The room was dated and only one elevator was working.