DoubleTree by Hilton South Charlotte Tyvola

We arrived and the staff was very friendly and sweet. When we got off the elevator on the 6th floor there was an awful smell and they seem to have sprayed something to cover it up but it wasn’t working. Entering our room and the bedding had stains and I called downstairs and the front desk staff said housekeeping wasn’t finished for the day mind you this was around 5 in the evening and we never got clean bedding. We went and bout blankets to sleep on top of. Then the tv was not working so we called the front desk again and the staff said it only worked from channel 15 up but the problem was every channel was glitching and maintenance said it was because the hotel had Dish and that was the problem. As someone paying and this being a Hilton brand they could at least have clean sheets and a working tv. Next day we went to use the iron and it was leaking water terribly so again I called downstairs and was told housekeeping don’t arrive until 9am and we would get another one once they were there. We never got it and we waited around a while. The hotel is in need of some upgrades cosmetic wise and some tlc. Our stay could have been a lot better if a few needs had been met at least clean sheets to sleep on.

Great staff

Fist room looked unfinished and carpet was worn out. Pool area and lobby was nice

Room was clean , the staff was very sweet , they gave me some complimentary cookies at check in.

The room was very clean although they can fix some minor things. The staff were very friendly and helpful. I would definitely stay again.

Exceptional

breakfast and the server was very good

The staff are so helpful and friendly ☺️ I want to thank the staff who was working during our stay , such wonderful employees.

Service was completely unsatisfactory for the price of the hotel. me & my partner called the hotel numerous times to tell them our flight was delayed & would be arriving late. We eventually arrived at 12:30 am to a front desk man who was in the middle of doing something so he asked us to wait. Ok- he then began to check us in and asked for my card I used to pay. I handed him my chime debit card and he told me with a stone cold “I don’t care face” that they don’t accept it and compared it to a cash app card. Not sure how an online bank like chime is not accepted where thousands of dollars get deposited in monthly; and I have used said card MANY TIMES to check into numerous hotels over the past years. I began to panic as it was 1 am at this point and after a day of traveling this person is telling me basically “oh well.” I asked if we can pay in cash or if he knew any other hotels we could sleep at and he basically just shrugged and said he doesn’t know if they will accept the card and looked bothered I was even still there. He then called the manager and was on the phone in the 25 seconds phone call said it was fine. He begrudgingly took my card and handed the keys. Other then that the whole staff was just rude and unwelcoming. Every-time you would approach the front desk they wouldn’t even look at you while speaking and seem like they were bothered by your presence. The room was falling apart as well with the fridge door broken, bathroom ceiling coming down.

Superb

the pool space is a nice size n/a

Something happened with reservations being mixed up which they had the wrong person and security tried to kick us out saying our reservation was for only one night and he threatened us that he was going to get his team to throw us out .. horrible

Yes, the slippery shower floor which I mentioned before!

Beautiful location. The fee for the parking. I left the car there for a week and used their shuttle to the airport. Bad idea! Too expensive!

Exceptional

Very old bathroom. The vanity and the bathtub drainage are not working. Very old carpet.

The front desk staff must truly grasp the difference between a barn and a hotel! Invest in hiring professional front desk personnel to ensure top-notch service and a memorable experience.

Solid room would recommend

The staff was helpful and very pleasant

Excellent