Embassy Suites Hotel Charlotte

My microwave did not work. The alarm kept beeping. And I had to check out.

Parking was a huge issue

I really enjoyed this hotel and the staff was amazing. I really enjoyed the refreshments in our room and the two free drinks! Will be staying again!

Beautiful hotel, but I was surprised at the modernization. I'm not against contemporary upgrades, but I booked the Embassy to be surrounded by the greenery. When we arrived and we were not greeted by the flora I'm used to, I felt saddened.

I ABSOLUTELY LOVE EMBASSY SUITES. THE ONLY ISSUE WE HAD WITH THE PROPERTY IS THE PLUMBING. THE SHOWER WASN'T DRAINING, AS WAS THE SINK.

The elevator situation was ridiculous.

There was a horrible smell throughout the hotel during my convention. I had to rebook a flight back home because I got so sick from the fumes. I was ill in their parking lot and couldn't return to convention. I lost a whole day with my work trip. HORRIBLE experience.

I'm planning to visit again just to relax.

The property is being renovated. The AC in the lobby and restaurant area does not work. It was not as soon as we walked in. The AC in our room did not work and we did not have trash cans in our room. I ultimately complained and my room was changed half way through my stay. I had to complain several times. I would not recommend.

Hotel is in the ideal location. Rooms are clean and hotel has recently been remodeled! Mangers Happy hour is a wonderful amenity. Staff was helpful and friendly.

Breakfast

The hotel is undergoing renovations, so there rooms are like new. Unfortunately the fitness center wasn’t available during our stay due to renovations. The hotel is conveniently located to the airport and near the city. Breakfast was good. We would definitely stay there again.

When I go down to breakfast, I see that the ceiling tiles have fallen from the ceiling, and the workers are walking past it with no caution signs. When I get back to my room, I decide to pack up and shower before leaving. I hung 3 shirts up to dry when I get out of the shower. One of the hurts have a big burn hole and the others have several small burn holes. These are designer pieces used for shows. This was caused by water from the shower, getting into the fire alarm, but the fire alarm did not go alert. While leaving, I see that just too levels underneath they were scraping up the carpet. I think this building is in its last days for sure.It

Everything was great. The staff was nice.

Unfortunately the hotel was extremely under staff. No Air Conditioning in the main lobby areas. Elevator, only one worked all weekend which was horrible with the having to wait in the heat. Our room was ok a few unwanted guest crawling in the bathroom. I will say the bed was very comfortable but the whole experience wasn't great. Will not return.

The cleaning staff is excellent but understaffed. The shuttle drivers are top notch; Hector,respectful of elderly issues, and was prompt , drove safely, and very pleasant. I was very surprised that there was nothing in the rooms to suggest restaurants in the area or malls, parks, nothing. The front desk had no suggestions either when one person who was have an issue asked about a drug store or Walmart, Walgreens CVS ect. Thankfully, between the 20 or so of us, we could come up a temporary solution. The breakfast was excellent and the omelette station associates were very very good. The rooms well appointed, the one and only person serving bar and tables all day was also very kind and pleasant considering what she had to do. Shame on management; hire staff !!

I loved the rooms n very nice looking hotel. The lobby was too warm n elevators not in working order there was one working elevator n many people took forever to get up n down. Not enough staff help. The shuttle was great feature took us back n forth to airport n to wedding.the staff at desk very nice.

Great stay, class and, friendly staff. 3 issues. 1. We asked to have purchases changed 2 days in a row. The beds were made but the sheets were never made. Probably a communication problem between front desk and housekeeping . 2. We couldn’t cast to the tv. Front desk sent maintenance. Mtce said they didn’t know anything about the tv. Staff should be trained to help guests. 3. Not enough luggage carts force other check in or check out. Had to make numerous trips to unload and load

Great experience

Amazing Staff, Food, and Rooms.