Hampton Inn & Suites Charlotte Steele Creek

At the time of our stay, the elevator was out of service, and both the pool and laundry room were closed, which was a bit disappointing. However, despite those inconveniences, the room itself was clean and met our needs. We had a pleasant experience overall and would stay here again in the future.

Staff was very helpful and attentive

Stayed 5 nights with two adults and a cat and dog. The place is very pet friendly. The front desk staff were nice and made pleasant conversation throughout the week. I give the breakfast crew a lot of credit. They always put out a nice spread and keep the area clean. I enjoyed my stay there very much. 15 minute drive to the white water park. Spent a lot of time there. Would definitely stay again.

Very good

It was great

The breakfast was good, the room was very clean. Ms. Carolyn works with the breakfast she is awesome. Ms. Veronica and Ms. Sophia works at the front desk these two ladies have great customer service.

Location is good and close enough to the airport.

Rooms are spacious, clean and modern. Location is good and close enough to the airport.

The property was nice, and very clean, very decorative! I liked the property

Everything was good. Staff was friendly. Check in was quick. Property was very clean. We utilized the gym and pool. Convenient location off the highway and everything was in that area shopping and eating! Rooms were clean and had enough supplies without needing to call for anything additional. Breakfast offered a nice variety to accommodate all diets. Plan to stay again when visiting Charlotte.

Friendly staff, clean facilities, spacious room.

I loved everything that we wanted to do was close by. I was able to eat and go to the nail spa and everything was only a few minutes away. The pool heater was being worked on so I didn’t get to swim because the water was too cold.

The close proximity to visit family. I understand this is a newer hotel but the rooms are not properly maintained. I went through three rooms. First two rooms had gaps (holes) between the ceiling and wall. Anything such as spiders, water, etc can crawl through which is a concern especially over the bed where guest sleeps. The hotel manager when complain to get another room stated she doesn’t have any more rooms and she didn’t see a problem because when she goes to bed she doesn’t look at the ceiling. How unprofessional and condensing for her to say to a paying guest. If I wanted a motel experience, I would have booked a motel and not Hampton expecting the Hilton experience I’ve received in the past from other locations. Next the final room. There was mold in the bathroom sink and the ceiling over the bed had rust stains. I 10/10 don’t recommend this hotel to anyone. Tru, Westin and Courtyard are minutes away and provide the standard hospitality experience with comfort from what my other family members advised. I wish I followed their lead but know I won’t be here again.

The staff was very friendly and the hotel was extremely clean. My pillows were a bit too soft and some of the channels on the TV faded out and we couldn't get them to come back on. Other than that I was extremely satisfied.

Staff

Property was very nice. Check in was super quick and easy. Breakfast buffet was loaded with choices and everyone found something good to eat. Would definitely stay here again.

Great staff, breakfast, parking, clean, quiet

Hotel was clean and breakfast was good

The staff is very friendly and the hotel is very clean. I think I will go back again. The breakfast is good. I will recommend Friends

Clean rooms breakfast was great 1st time staying will definitely be back