Homewood Suites by Hilton Charlotte/SouthPark

Breakfast of scrambled eggs was good, even fresh from the warmer were on the cool side. I understand that too much heat will over cook the eggs, but just a little steam rising would help. If your a guest why have to pay to park at the place that your staying, whether it's in the open lot or parking structure. Plus only one waste receptacle per room, small at that! Coffee very strong. Luckily here was a Starbucks immediately across the intersection, walking distance. Pool out of service indefinitely,

The hotel was wonderful. It's in a great, walkable location and was well maintained. My room was a good size with a full kitchen which made preparing food in the room a breeze. Breakfast had a lot of options- pretty standard hotel fare. The front desk staff was helpful, and the room staff were quick to bring any supplies I needed. The outdoor pool area was wonderful, and I spent quite a bit of time relaxing there. As usual, the only items that detracted from my stay were other patrons. Some people felt that everyone wanted to hear their music by the pool and that full blast was the only way to play it. Other than that, it was a wonderful 6 days.

This was a beautiful property. From the time we checked in to the time we checked out, it was a wonderful experience. The front office staff was friendly and knowledgeable. The breakfast tasted great and the selections were more than one can expect. I was thankful that they had a microwave to warm up the eggs and meat provided. Breakfast burritos...wow! For one that does not eat pork, they had a great selection of breakfast sausage i.e. chicken or turkey to choose from. Most hotels do not provide this and I appreciated this. The room and bathroom were clean and everything worked perfectly. The bed was just right. If you are ever in Charlotte, I would highly recommend that you stay at this hotel.

Just right

Perfect place to stay very clean and the front desk so polite and helpful. I watched them with other people and it was a pleasure to see the care they had for each person. The rooms were very clean breakfast was great and the bar was very nice including the beautiful sweet young ladies.

Room looks great but elevators were a little dirty

Exceptional

Room was broken into after leaving for a concert. Staff couldn’t have cared less. We were promised half off and never got it. Terrible stay

The hotel itself is in a very nice area and a great place to stay. Staff training is essential in the hospitality environment.

Great hotel, hotel staff was very helpful and accommodating.

I did not use this RSVP. Why I'm receiving this I'm unsure. I was told all 3 of my cards were declined and left after the disturbance in the lobby during checkout. So stop sending me this stuff. I only booked the RSVP. I did not go on any room floors I stayed strictly in the lobby check in areas on both sides for the two hotels since the staff boy had to cancel my original RSVP and change it to the neighboring hotel on the property. What a mess!

Our room had a stuffy smell. I had to buy oder ban to spray while we were there. The table was sticky. I had to wash down that.

Exceptional

Disappointing stay. The staff is nice and the location convenient but the service is minimal: rooms are cleaned every other day, they charge for water, they charge for parking and the linen and blankets had lot of pilling

Bad

Exceptional

Room was supposed to be mobility accessible, however, it was hearing accessible. Room service was requested, but did not show up. Front desk attendant Nate, did an outstanding job accommodating our displeasure.

Exceptional

Only negatives were paying for parking and the pillows:). So not too bad considering. Would definitely stay here again.

Nothing wrong with the property just the heater in our room. It was very cold in our room so we turned on the heater. It started making a most unpleasant noise. Went to front desk to inquire about changing room. No one at the front desk after hours. And no maintenance on site to make repairs. I've stayed at other Homewood Suites before and this experience just wasn't up to par!