MainStay Suites Chattanooga Hamilton Place

The whole stunk of strong cleaners to hide a worsestink, I suspect. Room was smelly. Couldnt get tv to work. Everything waa sticky..countertop, remote, floor...won't stay at one of these properties again

The location was great. Part of the hallway wasnt clean. Strong smell of Marijuana.

Was not a good time dog barking all night and smelling like weed

Comfortable beds nice pillow slept well not a lot of noise inside or out Carpet was very dirty and sticky needs to be redone

Exceptional

Location A bit dirty.

Clean reasonably priced easy access to Rt75

Everything was great room service cleanliness People smoke close to the building

Staff was really helpful. Cleanliness location was good. Bathroom basin water not draining Breakfast not available.

Good

People smoke close to the building

Very good

Excellent

Very good

Smells like smoke In the lobby. Smelled musty everywhere else. The bathroom was in ill repair w worn fixtures. Just a poor hotel for the money we spent. We just won’t choose a mainstay again

In the lobby. Smelled musty everywhere else. The bathroom was in ill repair w worn fixtures. Just a poor hotel for the money we spent. We just won’t choose a mainstay again

Excellent

Exceptional

Exceptional

Nice place and room was comfy with a kitchenette. I was not renewed to stay because I had a friend that was banned and didn't tell me come to my room to get a coke and some extra food I had then as I was gone to Walmart to get a new phone after that and they had called me to tell me they weren't renewing me but I didn't get their message till I got back to room on room phone they called because I had to activate new phone. They told me I had to leave because of that and I had just renewed to stay till day after Christmas and they said they cancelled it but still charged me I still haven't gotten refunded as of this date and they gave me 15 minutes to pack up my room and I had my clothes in drawers and food in kitchen and my dishes in kitchen and my bathroom stuff...that was impossible and they called the police since it took me 30 minutes longer to pack all my stuff...the police officers, and a long time resident, even told me they were being unreasonable but the officers had to do what they were called there for and escort me off property no blame on them they were nice and helped me get the last few things out of my room...an hour would have been reasonable I had already stayed there 7 days with no issues and if they would have told me not to have my friend in hotel again that would have been reasonable. But, unreasonably, and not politely they made me take all my stuff off their property and banned me. I DID NOT KNOW THAT SHE WAS BANNED AND THEY TOLD ME THEY CANCELLED RESERVATION BUT NO REFUND AS OF YET??? THEY SHOULD HAVE GIVEN ME THE CHANCE TO KNOW SHE WAS BANNED AND SHOW THEM I WAS UPSTANDING AND A LOTTLE CHRISTMAS SPIRIT WOULD HAVE BEEN NICE TOO ESPECIALLY SINCE IT WAS MY FIRST CHRISTMAS ALONE WITHOUT FAMILY. I have forgiven them for being scrooges but they owe me a refund!!!