Staybridge Suites Chattanooga at Hamilton Place by IHG

Everyone was great. I wish the indoor pool was heated. The water felt like ice and everyone who got in complained

The staff was wonderful. The hotel was nice but the furniture needs updating. Duck tape used to fix a tare was a bit over the top. The major issue was the parking. Not enough parking at this location. I've stayed at other Staybridge locations and found them to be impeccable. This one was lacking in comparison. The staff did apologize for the parking situation and they were trying to have it addressed. All in all I did enjoy my stay but parking and duck taped furniture should not have been apart of my experience. I'd say give them time to fix these issues and then enjoy your stay.

The size of the room was nice Room had mold. Small pool and bugs in pool room.

Exceptional

Exceptional

Room was good size, would stay here again

Very clean Nothing

While the receptionist was helpful, it's an old property in need of repairs. The bathroom was in terrible shape. Okay to spend night.

What was there to like. Had never experienced the type of treatment visiting somewhere from out of town before. I was there in Tennessee for the first time on Spring Break and from that horrible experience it makes me never want to visit the state of Tennessee again. We were double charged for a 1 night stay. Staff and especially the manager there was rude and unprofessional when we complained about the condition of the room being nasty with uncomfortable beds and that fact that I was overcharged. She lied and claimed we were irate and yelled at her and called the Tennessee Police Department on us and had us escorted off of the property instead taking accountability for their mistake and making right we were treated unfair and humiliated by the property manager there. She even addressed me as a girl and I am a grown 44 year old woman.

Good location...near a lot of restaurants, clean and the staff was very nice. Parking lot is small and caused a little inconvenience with finding a good parking spot but the hotel offered to reimburse the guest if they had to park in the paid parking area.

Just ok

Breakfast was okay.

Exceptional

Parking is very limited due to the neighboring hotel charging for use of the shared parking lot. This should be clearly noted on Expedia, as guests may need to pay the parking fee upfront, even if our hotel later reimburses the cost. While reimbursement is appreciated, it can still be an inconvenience for travelers on a budget. Because of the limited parking situation, I would likely choose another hotel in the area that offers complimentary unlimited parking.

Exceptional

It was fair

Very good

Everything was excellent except the shower which needed updating and was a little bit gross. It seemed that every other aspect of the room had been updated and was lovely.

Exceptional

Very clean Fold out couch bed was not comfortable.