Best Western River North Hotel

Staff was helpful. Room was clean.

Passable

Superb

Passable

The staff was very friendly and helpful. Unfortunately, the hotel needs to have some renovations. The hotel itself was dated. The elevators were old and slow. The hallway carpets were worn and the paint on the walls were chipped and scuffed. Our room was clean, but the ac unit seemed to be struggling to keep the room cool and sounded like a jet engine when cycling on and off. The bathroom was small but clean. The shampoo, bodywash and conditioner were offered in the shower/ tub combo. The king bed and linens were comfortable. There was a single cup coffee maker with individual coffee packets (not K-cup) with sugar and creamer provided in the room, but the coffee offered in the lobby tasted much better. There were a full-size ironing board, iron and safe but no mini fridge in the room. Free breakfast was not offered but for fee restaurant was attached to the lobby. The Navy pier, river walk, bean, magnificent mile and fountain were all walkable to and from this hotel. Ubers, Taxis and rentable Lyft bikes and/ or scooters were available at various locations around the city to get around if you have mobility issues. My favorite place to sit and relax was the rooftop terrace on the 7th floor in the main building. The gym was small and the pool looked inviting but was not used during this visit.

It’s in a great location they could use ice machine in each floor vs 3rs floor only otherwise beds were comfy and hotel rooms very clean

Passable

CLEAN ROOM

It was fine. Kind of older than the pictures and there’s a bit of a smell. The room was clean and the bed was great. Slightly disappointed because of the overall cost.

Bad

Very bad customer service, old “hotel “ not clean

Shower made loud noise; people stomping above us; air conditioner very loud: elevator very small and musty smelling; for $400 a night I expected better.

The location was ok No refrigerator or microwave To r shower head was too high and couldn’t just it

Being 6’4 your toilets need to be updated Might as well be sitting on the floor and playing 52 dollars a night for parking is absolutely ridiculous.

Very nice staff, convient Bar/Restaurant connected to the building.

Their bathroom is clean and the terrace is nice. But the rooms are quite old. The lobby, the room and aisles smells a little off.

It was a good location with decent parking. It was old and small. The elevator was cramped. It was a weird layout and almost felt institutional.

The hotel needs a major cosmetic update. While the staff was friendly and the actual room was clean. Rest of the common areas like pool was not finished with some wires hanging everywhere.

Everything

It was a little dated but clean enough, reasonable location walkable to the river walk and attractions - you get what you pay for and it was value for money - we were only there 1 night view