Hyatt Place Chicago/River North

Exceptional

Good location for all we wanted to do. Elevator 1 of only 2 broke down in the morning - huge wait line for only working one resulted - my 77 year old husband climbed 9 flights to get more coffee to me before it got cold. Ridiculous to only have two elevators. Check in was terrible - no help from desk staff - waited an hour for room to be ready- finally said “give us ANY room”.

Location rooms were separated quite a bit 8 floors

Rooms are good and Location and friendly staff Breakfast basic and bar area was always used for something and couldn't relax there after day exploring Chicago. Showers require updating.

Was a great stay

Last minute hotel change, they were able to accommodate and were very nice about it. Short stay, but I wish I’d elected to stay here my entire trip.

Valet parking very helpful

I get this hotel with 10 out of 10. It was very clean. I love how the key card only let you go to your actual floor. This hotel is definitely near everything. Me and my mother-in-law walked almost everywhere this trip, except for when we went to the Navy pier. We caught a Uber to the Navy pier which was cheap and then we got on the electric bikes to get back to our room. It was such a fun experience. The breakfast was also included. I’m not really a breakfast person, but I will get their breakfast eight out of 10. Overall, the hotel is perfect. We walk to Alice in the Wonderland to do our custom hats we were able to walk to the Starbucks refinery. And if you’re into soulful go to soul vibes, which is also in walking distance from the hotel, their food is really good. We even took the train from the airport in the walk from the train station to our room with wasn’t long at all. There’s also a CVS around the corner. I think I pretty much summed up everything.

The room was great. The staff were very nice and helpful with local recommendations and any items we needed help with. Would definitely stay again.

Paying separately for parking is not included

Hotel was clean overall. Staff was friendly and informative. Close to many bars and restraunts downtown.

I loved the room with the city view it was beautiful at night with the city lights .

Breakfast and cleanliness Nothing

Pleasant

Great hotel location and close to many places to see. Delicious warm breakfast provided.

The staff was friendly and eager to help. Breakfast was wonderful and it was a good location to get around town.

Staff is amazing from receptionist, to waitress and manager. But the cleaning was poor as far as bathroom wise, sleep sofa mattress was also pretty bad to the point that my hips remained hurts. It is in front of the fire stations so, watch for it, also the emergency light keep flashing in your face if you sleep in the couch, it should have better place to put the light. Location is good and again, amazing staff

Poor

Staff were friendly and helpful. Couldn’t have been better. Rooms were clean and spacious. Would definitely stay here again.

Property was clean and the guest service was very helpful.