Canopy by Hilton Chicago Central Loop

This was an old worn down hotel. The lobby is fancy but the rest of it was a wreck. Small rooms, warn, scratched paint, peeling wallpaper, chipped tiles in the baths, broken and slow elevators (give yourself 20 minutes just to get to the lobby). I was amazingly disappointed. The loop location was good for our visit, but we won’t be back.

Room was beautiful! Love the setup and City View will be booking here again in the future.

Great overall experience

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Very good place to stay walking distance for what ever you need

My guest room at the Canopy by Hilton Chicago was beautifully appointed, and I especially appreciated the Nespresso machine and the refillable water bottle—both thoughtful touches. However, the lobby felt a bit worn, and the coffee bar and main bar, despite being described as 24 hours, had limited operating hours. The location is excellent, with easy access to major Chicago attractions, restaurants, and coffee shops. The biggest disappointment was the service: the desk clerk I interacted with was perfunctory and disengaged, both in person and over the phone. I had to initiate and close every interaction, which left me feeling unwelcome. Unfortunately, that experience alone makes me hesitant to stay here again.

Very good

Superb

Everything is great

Exceptional

Absolutely fabulous! Would stay again

Exceptional

Cool, vintage feel spot. Nice area. Breakfast on the patio is a must.

Great

The decor of the hotel and room was lovely. I am a fan of art deco and the rooms were done perfectly. Whoever decided having a master power switch in a guest room without telling the guest they could turn off their ability to have lights in the middle of the night is an absolute moron. Can’t say enough how idiotic the concept is in a hotel room.

Hotel staff were pleasant and helpful. Location was within walking distance to several activities and restaurants.

The staff and room were excellent. No bartender one night at the bar but it was otherwise a great experience. All common areas were clean. The ambiance was lovely.

Very good

This is such a great hotel! Safe, and comfortable and gorgeous!

Upon arrival no one was at the desk. An agent who seemed to be on her way out decided to assist me. I asked about parking and she informed me where to park but didn’t mention the negotiated rate for hotel guest. I paid more money on parking than needed. On the day of my departure I called the desk at 6:18am in need of a washcloth because we were short one in the room and no one answered. It was very rare to see agents at the front desk during the evening hours. Aside from those concerns, I loved everything else location was perfect and would returned despite these minor hiccups. Shoutout to housekeeping my room was really clean!