JW Marriott Chicago

Staff was very helpful. They accommodated all our concerns.

Great room, very large bathroom. Staff very friendly and gym well equipped. Beautiful hotel, located in the Loop In the evenings although well located, the area was not lively, it is mostly the business area of Chicago. Price Quality ratio quite high: you had to add the breakfast which was tasty but like in a restaurant, for the price I've paid I would have loved to have the breakfast fully included.

Exceptional

The hotel was good, and the spa was 100% worth it! The staff was rough. We’ve been Marriott members for a long time, and when we travel, we stay at the JW, W, or Ritz. We came to Chicago to go to Beyond Wonderland, and then we’re out till 2 or 3am experiencing Chicago night life. The hotel staff woke us up every morning at 7:30 or before by coming into the room that had a “do not enter” sign on the outside of the door. The morning we were leaving, we were walked in on three times before checkout with the “do not enter” sign on the outside of the door. Then we went to check out at the end of our stay, and the hotel was trying to charge me twice for the full stay amount - and would have gotten it if not for us paying attention. We know and love the JW, but this one was a rough one for us. We will return to the JW. Just not this one.

Absolutely unhelpful staff. I was crying at the counter. Scared and alone and the man working there says “ma’am can you step to the side. Garbage under the chair in my room. Ripped shades. Gross paste in the bed.

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

wish there was a fridge

Very good

Exceptional

We had a nice day at this hotel. I had requested a room in a higher floor and away from the elevator last week when they emailed me. We received a room on the fifth floor and right next to the elevator. I don’t think they review those forms they sent you to fill out an advance. The toilet did not flush well and some of the older items down near the pool are rusty.

Great location, exceptional hotel overall.

Clean room

Good location close to many attractions like sears tower, the bean, river boat tours... nuce rooms ... public parking 1/2 block from premises .. just an overal great property with excellent convenience for tourists type activities

Amazing hotel, we only stay here

Hot water in the sink was not coming continuously

A good JW Marriott with all the amenities.

This hotel is nice, however it feels that they use exclusive memberships to prioritize rooms and experience. We had some issues in the room, and while they were receptive and accommodating, it feels like these things slip because they're trying to impress the membership guests.

Don’t stay here they have roaches

Great business hotel. Staff was super helpful and friendly.

Very peaceful… but on Sat night after 9 pm there were quite a few screaming kids in the pool that is beside the hot tub. It is very loud and echoes throughout the area. I wish they had an under 18 rule after 9 pm for the pool. The hotel was very clean the rooms were nice and overall the price was worth it.