Four Points by Sheraton Coral Gables

Outstanding helpful and friendly staff.

New and fairly priced, nice rooms Parking is tricky to access

This is my 3rd time in this hotel, perfect place

Exceptional

Good location for our needs. Not happy about paying for parking though. It’s a solid hotel.

Exceptional

My housekeeper left a cute note and chocolates in my room one day, which I thought was so personal and lovely. I know this is a very minor detail but the shower has absolutely no storage space or shelf. I had to store my shower supplies on the floor of the shower, which is just dissatisfying to me. There also isn’t much to eat in the vicinity of the hotel.

Krystal at the bar is amazing! This is our 2nd time there this year. We will be back again soon!

EXCELENT ROOM

The property location is great. Good breakfast and overall a clean place. The air-condition in the room did not work for at all during my stay. I have personally complained several times in person and also calling from the room. There was no body soap or the conditioner. I have to ask for it. The room on 30 May was not cleaned or made. I had to complain about that. All these experiences was documented by the front desk personnel Amir. He was the only person who took care of me and seen the situation. The parking is not that friendly

Very friendly bar tender. Easy process in and out. Room was clean

Great location. Clean and spacious clean room and bath

The location was ideal for me, that's why I chose to stay here. The room needs more lighting. It's quite dark in the evening time. The AC was unadjustable. It was locked at 60 degrees which would make the room very cold at times. Had to turn on and off. Rooms are a bit old. Restrooms need better cleaning.

Very good

The room was very clean .The variety of healthy snack was minimum

Expect noises during your stay (walls are super thin) / Luggage Cart no available at arrival.

What makes this hotel fantastic is the staff! They were extremely helpful in every sense. They helped with printing documents, arranging airport transport …I had the best nights sleep. Ah! And chocolate chip cookies, citrus water and coffee in the lobby ALL DAY.

Very happy for taking thew decision to spend a few days here.

Perfect stay. Great location.

The room itself was clean and the check-in process initially seemed straightforward since I was given my keys earlier in the day because I had a late appointment. My late-night arrival experience was completely unacceptable and honestly felt unsafe. I arrived at approximately 2:20 AM and had been told to park on the 2nd floor, where I would have access to the elevator to reach my room. However, that access was locked. I tried other entrances, went up to the 3rd floor, and attempted to enter through the lobby, but no one responded. I repeatedly called the number provided for assistance and no one answered. As a checked-in guest, being locked out of the hotel in the middle of the night for nearly an hour was incredibly stressful and concerning, especially as a woman traveling alone. Eventually, after waiting until after 3:00 AM and parking in front of the lobby hoping someone would notice, a receptionist finally came out—but instead of apologizing or helping professionally, she was rude and dismissive. This level of poor communication, lack of responsiveness, and disregard for guest safety is unacceptable.