Thompson Dallas, by Hyatt

Exceptional

Absolutely no regrets staying here.

Great amenities and rooms were excellent. Only thing missing was a store to buy water and snacks and meds. Otherwise it was a great overall stay

Wonderful experience!

Amazing rooms and the staff are great

I didnt get the corner room i asked for, instead i got “upgraded” to a premium room with a poor view. No iron, steamer did not help.

I really enjoyed my stay, the staff were very helpful and friendly. Everything was so clean plus the area was so convenient. I will be staying there again!

Beautiful room, views and amenities. And lots of dining options available right at the hotel.

Really cool hotel - loved the room, coffee, shower, bedding all in a modern setting.

Nice staff, clean, comfortable beds. Pool had no umbrellas and was quite small for accepting day pass users. But was clean and friendly in pool area also. Lack of umbrella in pool area and maybe day pass users creating a vibe that was less classy than the hotel itself.

Passable

Staff was great. Noisy Friday night though. Had trouble sleeping.

Just perfect!

Good

Excellent!

Excellent facility

Always my favorite place to stay. Professional and courteous!

Before arrival, we had to give instructions multiple times for simple requests, and they were still missed, ultimately ruining planned surprises. Throughout the stay, we found ourselves repeatedly calling for basic service needs, and even then, we had to follow up again. Something as simple as getting ice became an unnecessary hassle. There was a clear lack of problem-solving and initiative. If something wasn’t available, no alternatives or suggestions were offered. The first night, our TV wasn’t working properly, and when placing a food order, the staff member had to read the menu aloud and refused to pronounce certain items, which felt unprofessional. The next day, we requested linens and towels. After 2.5 hours and two follow-up calls, nothing was delivered. When we went downstairs to speak with a manager, we were initially avoided. When we finally spoke, there was a quick apology and a $100 credit offered before even taking the time to fully understand our concerns. On checkout day, we called ahead for our car and a bellhop. When we arrived downstairs, neither was ready, again reinforcing the pattern of poor follow-through. was supposed to be an effortless birthday and it was not

Great every time. Upscale and attentive

All around tremendous hotel