DoubleTree by Hilton El Paso Downtown

The only thing we were so close to the elevator room 1619 super noisy.

The breakfast was delicious but not free The floors were very dirty my baby had black feet from walking around

Check in time was extended by over an hour.

Not great

Loud rooms. And evening desk clerk rude.

The breakfast was five star quality. The service and waitress were excellent. The menu was way above what we expected at a hotel. The parking garage could have been explained a little better at check in. We were not able to get out without going back inside and having the gate opened.

No

Awesome place and breakfast was great

Good location. Staff very friendly. Room was clean and had a good view across to Mexico. Pool area was unfortunately closed whilst we were there.

Beatriz at the front desk was the one good thing about our stay. She was very helpful upon check in! The pool was freezing cold and it states it’s heated online, we came down from Albuquerque for a little vacation with our baby and it was difficult to enjoy :( it was going to be his first time in a pool but it’s okay! It was also very very loud by our room. Our neighbor let their door slam onto their lock all day and night long. Our baby was constantly being woken up and our carpets were dirty when we got there. I only noticed how dirty it was because my baby is starting to crawl and picks up every little thing. The shower also took almost 25 minutes to heat up everytime we wanted to shower.

Over charged prices

On our last day there, we did ask for our room to be serviced. when we got back from being gone all day. Our room was not serviced. Our was not serviced for the 4 days we were there. We did not have clean towels, but we went down to the front desk to get towels and they delivered the towels shortly after. I give this place a seven out of 10.

I rented looking to stay here for the pool and the reservation did not contain any information about the pool being closed for maintenance all weekend. It was extremely disappointing to be told at check in, not before, that the pool was closed and not accessible.

Pool was dirty everyday we stayed. room service didn’t pick up the trash during our three day stay so we had trash overflowing. other than that, the bar staff was excellent as well as the front desk workers.

Good

I was

Clean room and friendly staff!

I was not able to use the room because it was not clean or ready at the time of my arrival. Since the room was never provided in acceptable condition, I did not stay or use the service. However, I was still charged, which I believe is incorrect. I kindly request a full refund for this charge. Please let me know how this can be resolved as soon as possible. Thank you.

The front desk staff were all so nice and helpful. Maria was so nice and really cared about our stay.

Maria gave outstanding top notch customer service.