Home2 Suites by Hilton Florence, SC

The hotel was clean, the front desk staff was great, the breakfast wasn't great at all has to be better in opinion. Other than very good hotel.

The staff was friendly. Very clean rooms. We always stay at Hilton hotels rooms when traveling.

Room was clean, but smelled like a dog. The breakfast options were not good, the staff wasn’t prepared for all the people eating and they ran out of food quickly. I more than likely will not stay there again.

Superb

Best room and best breakfast. The lady behind the desk.

Exceptional

Nice, quiet and safe hotel. Always clean. Staff is always friendly.

Ok place for a night or two

Location and the opportunity to bring my service dog. I am writing to provide feedback regarding my recent stay at your hotel. Unfortunately, my experience was far below the standards I expected. Upon check-in, the staff member who assisted me responded to my questions in a dismissive and unprofessional manner. I requested an early check-in by thirty minutes, after driving for twelve hours, and was curtly informed that it was not possible. I also inquired about my service dog, to ensure that the reservation reflected this information, which had already been paid. The staff member not only said it was not noted, but also questioned whether it was a service dog—without seeing the animal—and asked questions regarding my medical history that were inappropriate and irrelevant. Upon entering the room, I found several issues affecting cleanliness and comfort: the shower contained short, curly hairs, the kitchen utensils were dirty and unusable, and when I went to bed, I discovered a candy wrapper on the mattress. I hope you take this feedback seriously, as these issues are concerning for both hygiene and guest service. I would appreciate your attention to these matters to ensure future guests do not experience similar problems. Thank you for your consideration. Sincerely,

Clean, good location for our needs No complaints

Large rooms, large fridge Grills need some attention

The breakfast was scheduled from 6:00 am to 10:00 am on Saturday. I arrived at the breakfast area at 9:00 am, but unfortunately, there was no breakfast available. I politely inquired with the breakfast staff about adding more egg, bacon, or sausage to my meal, hoping to at least enjoy a beagle. However, they refused to provide me with additional breakfast items. To make matters worse, the waffle batter was also quite disappointing.

Wouldn’t recommend this hotel to my worst enemy.

Very good

Every thing was nice and clean I will be booking again.

The first room half the lights did not work and ac would not turn on. The next room the towels were dirty and sink was clogged. The third room was missing items such as a drain stopper, the phone didn’t work. We also were awoke at 3 am due noise from the floor above. After a long trip and such an important family occasion, we expected a much smoother and more comfortable stay. The repeated room changes caused unnecessary stress and took away from what should have been a special weekend celebrating our daughter’s achievement. The staff member was polite, however it was only her with no help. The condition and readiness of the rooms were unacceptable. We expected much better from a Hilton property. Sadly, we would not choose to stay here again.

Amazing property and very friendly staff. I always enjoy my time at this property.

Exceptional

Kichen and counter space great

The room had a bad pet odor Room space