Homewood Suites Fort Wayne

The 2 bedroom suite was awesome. The hotel was clean. Wonderful stay!

The room was NOT clean and the concierge downstairs seemed completely indifferent. The hotel appears rundown and uncared for. The shower head wouldn't turn, there were black specks all over the bed, there was a giant urine spot on the mattress under the sheets, and the smell of the room was musty. The floor had not been vacuumed. Altogether not a pleasant stay.

The size of the rooms and the fact that they corrected a major issue that they caused. Well I booked a two bedroom suite because of the people we had on the trip with us. Upon arriving at check in I was told that our two bedroom suite was changed to a normal queen suite because someone that stayed in a suite the night before decided to extend their stay and it took the suite that we had booked months in advance. They put us in a standard queen room which was not going to work for us, which is why I booked a 2 bedroom suite in the first place. They are lucky that they had 2 rooms with adjourning doors to correct the issue and I made sure that I paid the same amount for the 2 rooms as I would have the suite. This was completely unacceptable for the hotel to do as they do not know a person's situation when they book a particular room with certain requirements to begin with. Overall they did correct the issue and we paid just slightly more than we should have because of tax. It was a big turn off from the beginning though. Also breakfast was horrible. Food was cold and there were not many options at all. Pretty sure there was no food staff working and the front desk person was handling front desk issues as well as breakfast food so things were not kept up on during breakfast and most food options were empty with an hour still remaining for breakfast to be served.

question efficiency of manager

Good

Room smelled like dog pee

Should start breakfast earlier on Saturdays.

Exceptional

Took ten or fifteen minutes to find a person at the check in desk.

Very good

Staff was friendly, room was neat and clean. The breakfast however..didnt look appealing. We came down for breakfast at 8am and the eggs and patatoes were dried out and looked like they were sitting for quite a few hours and there weren't hardly any left in the trays as well. The rest of the breakfast items were good to go. Still give 5 stars for the fact that the room was amazing.

Very good

Room was clean, staff was accommodating. Breakfast was good.

The room was clean. Staff was friendly. Breakfast was good.

No pool

Friendly staff. Very welcoming. Good breakfast. No pool

Yes

Room and hotel were very clean and modern. Room was very quiet, although we were on top floor, so that helped.

Exceptional

Clean room. Friendly staff. I loved the location of our room, it was very private.