Embassy Suites by Hilton Franklin Cool Springs

We got in super late and wanted to go up to our room and crash. The room was so hot and humid. We turned in the ac but it was not cooling the room at all. We called the receptionist and she sent maintenance. He said he fixed it and also said he would find us a box fan for the night. As soon as he left the ac stopped working. He also never came back with a fan. It was 2 am already and we needed sleep so that we could continue our drive to pigeon forge.

Everything was amazing. The staff were super friendly and helpful. The room was clean and the bar was really nice to have for a chill night with the wife after the kids were down. Breakfast was amazing

It was clean and good location The customer service was at some points slow, we asked for a pack and play and told us we would get one but didn’t show up hours later so we asked again and they told us well there is only 2 on site so we might not get one ( we wish they would of told us that sooner cuz we would of go brought one but it was too late to guy buy one ) but in the end they did have one available so we did get one but wish the communication was a little bit better but overall a great stay!

This place is beautiful. We spent as much at a comfort inn in Fenton Michigan the night before that couldn't hold a candle to Embassy Suites in Franklin!!!

The hotel lobby was very clean and pleasant, and the desk staff gave great customer service. Breakfast was mediocre. Beds and pillows were very uncomfortable. Housekeeping was slow to respond, and the wait staff during breakfast were rude.

Exceptional

Hotel was beautiful and newly renovated the staff was very attentive and accommodating. Jose and Justin were very friendly and offered great conversation. I will definitely book again when I'm back in the area

Superb

room size and breakfast price

Nice and remodeled!, every one was so nice. Nothing

I love the location of this property. The construction of this property has been on going for 6mths+, and we assumed it would have been completed since it had begun back in Sept. 2025 when we stayed there. No pool access during my son’s spring break was a bummer but overall stay was pleasant. The construction was quite dusty but nothing I couldn’t deal with.

Food was wonderful and all the employees were friendly and helpful.

Breakfast was good and there were a lot of people eating and enjoying their meal. Room was comfortable and clean. Plenty of room for all of us. There was a baseball trading gathering that took up a lot of your parking spaces for your guests. Some people were having to park next door. It was very busy for the card trading. May have been better a a larger facility.

The hotel was nice overall. The grounds and inside gathering spaces are lovely and well-maintained. Breakfast was great, though there was no hot water for tea toward the end of the window breakfast was being served. There was a trading card convention going on so parking proved challenging. I also needed ice and had to visit multiple floors to find a working machine. The curtains weren’t working properly in my room (there are buttons on the wall for those trying to locate them). Otherwise, everything was good overall.

Started with friendly welcome, complimentary cocktails and good food close by. Comfortable and spacious room. Breakfast was great and just what we needed to start a long drive home. Will definitely stay here again.

Clean room friendly staff

Everything The bartenders didn’t know how to make simple drinks like Long Island ice tea and margaritas

Exceptional

Cleaning could have been better

Food was very good , great service, friendly staff! Nothing to complain about