Sonesta Simply Suites Denver West Federal Center

Didn’t clean the room when you left for the day and when you asked for towels, they didn’t want to give you clean towels n wash clothes (but did). So I noticed everyone leaving their towels outside of rooms so we did. Then when I asked for towels again they wanted me to bring the dirty towels to the front desk. Then they left a note from Management by my door the next day saying don’t leave the towels outside in the hall n there will be a 25.00 charge for trash being left outside of the room I felt like I was supposed to be pleasing them. I would not stay there again if it was free

During my stay, the hotel charged my credit card three times with unauthorized transactions totaling 196 USD. I haven't received a refund yet—I've been waiting for two weeks. I have a very good impression of the hotel, but I will give it a high rating only after I receive my refund. I hope this happens soon. The hotel isn't responding to my emails.

Good place to stay for the price. Area was fine. Close to food gas

I don't recommend this establishment to anyone who has emotional support animals. They kicked my dogs and I out on account of a noise complaint that they didn't know what room the noise was coming from. The manager also had the nerve to tell me my dog was aggressive just because he is a doberman Pincher. I asked him"did my dog growl at you or approach you?" He said nothing at all except he was calling the police. My dog didn't show any signs of aggression.

I stayed at Solester West Denver Downtown for 6 nights and overall I was not very satisfied with my experience. The price was affordable, which was the main positive, and the room had essentials like plates and utensils. However, the customer service was disappointing and housekeeping was lacking. My towels were never changed during my entire stay, and the room was not cleaned regularly. They also did not provide basic amenities like a toothbrush or toothpaste. While the hotel may be a reasonable choice if you're looking for a budget-friendly stay, I felt the level of service could be much better.

Everyone and everything were excellent. Staff friendly, helpful and accommodating. No cap.

Pho

The room was perfect for an extended stay and great value for the price. It had a full kitchen and comfortable bed and was very clean. The ice maker was very slow. The staff never came by to ask if I needed anything or a room clean and the front desk people were very ambivalent.

Clean. Not big on hotels that allow animals. Not regretting staying there.

Staff was really helpful when I needed an early check in! The amenities and spacious room made it one of the best hotels me and my husband have stayed in. Clean and a great park right down the road to walk the fur babies. 10/10

The room was clean and looked recently updated and the bed was comfortable. The bathroom was the only downside. Although clean it was very old looking almost like a hospital with no place near the sink to put your toiletries or even a hand towel. It was definitely an older hotel that had been renovated. The price was right though

The facility was clean, and comfortable. It was like having my own apartment for a week which helped alleviate the stress of traveling.

Very comfy room and bed. Everything you need. I would suggest a trash receptacle in the bath.

Coffee maker didn’t work properly, intermittently operational circulation fan made for a stuffy suite, long wait at check-in apparently due to limited staff. Overall impression: meh.

Friendly staff. Clean rooms. Close to the area we were visiting. Perfect location

Bad

It was okay

Stayed here for a business trip. I had a separate bedroom from the sitting area. All of it was very spacious and clean. The area was quiet and I felt safe. I plan to stay here again next year when I'm in the area.

We were given a handicapped room which we didn’t request. There was no counter top in bathroom which I really needed. Plugs in bathroom didn’t work so had to get ready in bedroom.

The pictures online are deceiving. Gasket in bathtub was bad so you could not take one. The chairs in kitchen were worn and ripping. The room and hall were dirty. I think the cleaning staff was not trained.I would not recommend this hotel.