Courtyard by Marriott Hampton

I loved the whole room Wasn’t really nothing i didn’t like besides seeing 2 spiders

Great staff and service

The property was under construction, changing over to a different hotel. The phone didn't work, the sink needs a washer, the pullout couch had used linen on it. I had to go to the lobby to ask for what was needed in the room.

Very good

location and cleaning staff very helpful the check in took em 1.5 hours and my sister over 3 hours past check in at 1500

Pool lights not on No linens Staff not responsive or unavailable

Our AC leaked. One of the lights was out in our room. Not enough staff for proper customer service.

It was well past check in time but rooms weren't clean. We got back from beach on our 2nd day... no clean towels or room cleaned. We called front at 4:30 pm and they said towels were in the wash. I felt bad for the cleaning crew because it was obvious they were short staffed and exhausted. No garbage can in room... just bathroom. Definitely was not a good look for the Marriott brand.

Good

Good

Very good

The aesthetic of the front entrance and lobby was beautiful. The young man who greeted us had great customer service and was helpful. When we first arrived to the hotel, we were issued keys to our room that did not work and we had to go downstairs to get another set when the young man had to bring us up to our room to let us in. On our way up to the room there were bugs throughout the hallways. When we got to our room, the cleanliness was subpar and there were a couple of bugs in our bath tub. The sheets on our bed had horrible staining (I have photos) and there was a shortage of towels throughout our stay at the hotel that we ended up having to go to Walmart to purchase our own. I have never this experience at a Marriott as a member and was very displeased.

First day and half the second floor smelled like a hot dumpster. The first floor at elevator 5 had a lingering smell of feces. There were missing condiments. And the shower head was so soft it took forever to rinse my hair and I’m close to bald. Also 15 min after I check in someone was trying to enter my room. Apparently they were issued the same room. I stay at a lot of Marriotts on east coast and Midwest. This is by far the worst managed and maintained Courtyard I have ever been to. I will not stay there again.

Passable

Everything down to the great commutations skills from staff There wasn’t nothing to dislike about it

Disappointing

Loud party in room next to me. I called front desk twice and security came but party continued until 1am. Front desk night staff was rude and tried telling me that there was no party. Don’t gaslight me when I’m literally experiencing it. Party location. Old facility. Breakfast is not free despite website making me think it was.

Good

It wasn’t clean. Hair in the shower crumbs on the couch

The location It wasn’t clean. Hair in the shower crumbs on the couch