Extended Stay America Suites Hampton Coliseum

The room 303 needs some work. Air conditioner truely was on last leg. When it came on, sounds like 3 cats are in there fighting. It smelled a bit. There were things left by the previous guest still in the room. Thankfully I travel with my own wash clothes and towels because those also looked like they were still there from the previous guest. I just happened to be in the lobby and overheard another guest bring a used washcloth to the front desk. I came back and stayed in 242 on the 13th with my dude. Totally different experience. Room smelled amazing. Super clean. Updated. Only complaint on the 2nd visit is the only soda machine didn't take money.

I want to say the staff were helpful, polite understanding always we always spoke. Did everything they could for the people staying in the hotel. Unfortunately, the rooms are not updated and with that being said, there’s a lot of rust a lot of broken things. It still smells like smoke. The curtains have holes in them. They’re heavy the bathrooms aren’t good. No water pressure. The rooms are dark and on top of that there were bugs and I had two different rooms at the time. Everything was booked in the area, but I had no choice. I checked out as soon as I could! Again staff is lovely! They are working with what the company has given them 😩

No comment everything was fine.

Two or three other hotel concierges there deserve better training and treatment. And not have their record scarred by her ignorance. Bianca Mincey the manager there was prejudice and racist hospitality and sarcastic, very ignorant to have a nerve to be dressed nice when asked to explain her crazy behavior out of nowhere insulted our use of the booking of her hotel through the app.....she insulted all third party booking providers....

Breakfast was not accuratly described. Muffins were stale, and no fresh coffee. They expected a tip, but they did not do any room service in my room.

Exceptional

Room was clean. Furniture a.little worn need upgrading. Overall the room was liveable and quiet.

Accessibility Smells food because people don’t use the kitchen fan

Good location to stay!!!!

This property meets minimum standards for habitation. There is never not the smell of marijuana being smoked somewhere on the property. The appliances in my room did appear to be new and worked well. The bed was worn out, but the sheets were clean. The walls were scarred and needed to be repainted when I moved the television set for better viewing. There was an old children’s cookie underneath the stand, and although I didn’t see any rodents or roaches if this is going to be the standard of cleanings, they will soon be there.

Staff members are amazing, could be more updated/ renovated. Still has a smell of smoke in the carpets and the trimming in showers need done as well as cabinets but Staff tries their hardest to make you as comfortable as possible. Thank you all :)

Hotel smelled like dirty pets, pee was on the floor, pet hair was in the sheets

Pleasant

It’s just a great place to stay

Customer service was A1!

The staff was excellent, very attentive and willing to help during my short stay. Good value for the price. They were going through some remodeling and scheduled room inspections, yet it did not affect my stay. Would return.

Stayed two days and was impressed with the courteous and professional service I received from all of the staff.

Booked a stay for May 22-25th. Booked in hotels.com minimum check age is 18years of age. When I arrived front desk refused me a room and said minimum age for check in is 21 years of age. The website states minimum check in is 18 years of age. The hotel refuse to honor the room they sold me. It gets better they refuse to refund my money. This is absolutely a deciptive practice of the hotel to take advantage consumer under 21 years of age. Filling a complaint with Office of the Attorney General of Virginia for deceptive practices.Hotel responded on Google offered and apology, but still isnt offering to refund the money even though the check in policy is error is there fault. Spent over 4 hours between the hotel and hotels.com just to get no where.

The room had a funky smell to the point I needed to go out and buy candles to make the room smell better enough to stay in. The building smelled pretty off and weird as well. The shower had little to no water pressure either. I wasn’t offered anything, refund or compensation when i mentioned it either. 1/5 stars.

Stayed here to walk to the Master P concert at the coliseum. The perfect place for a very pleasant experience. The staff were extremely friendly and the rooms were clean! Who’s coming to the coliseum next? I’ll be back!