Red Roof Inn Plus Chicago - Hoffman Estates

Very, very bad service.Broken Beds

Exceptional

There isn't a live person; you have to deal with a person on video. Looks like an ATM machine. The smoke alarms went off in our room, and I called the office, but they hung up on me. I had to call the fire department. I never heard back from the office. No live person. I would never come to Red Roof again. How can you not have a customer service person?

Silence None

The kitchen is mini fridge and microwave. That is not a kitchen. Only face on screen. No person at desk

Pleasant

I honestly stayed in better. There were ants everywhere, but they sprayed when I went to run errands. Besides that, it was what you expect for the cost and too far from the city. I wouldn’t stay there again!

excellent service

excellent service comfortable pillows comfortable bed comfortable chair my showers everything is good.

Really nice place, only thing I think the floors needed to be cleaner.

Easy check in

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff was friendly, professional, and always willing to help. The location was convenient, with easy access to local attractions and transportation. Everything exceeded my expectations, and I would definitely stay here again. Highly recommended!

Therss

Easy parking!

The price You’re checked in by a virtual agent on a kiosk even though someone is visibly at the front desk.The woman abruptly directed me towards the kiosk.The kiosk wasn’t aware of the premium package or informing me of the elevator location even though my room was on the 3rd floor.There was a storm and the bathroom light went out but when I called they said there was no one on site to look at it and I would need to be there to let maintenance in the room.People argued and fought in the parking lot all night.When I checked out I asked for a receipt the same woman that didn’t want to help me came out yelling at the Virtual assistant about how to do his job and rushing him because she was about to leave.She asked me why I asked for snacks but didn’t eat them? The snacks came with the room I don’t have an interest in Belvita cookies & hot apple juice.She said I shouldn’t waste the snacks.While waiting at the printer she asked why I had not responded to the review text and to give them a 5 star rating in return she would give me 40% off my next stay.I reminded her I wasn’t local and would rather not give a review because I don’t have anything nice to say. She said I can still just give them 5 stars

Very good

We had blood on our sheets and mud on the bed. None rooms were being maintained over the weekend. Also, we had no way to get towels. I mean the upgraded room had a second sink, so cool I guess. The phones don't work appetently either. In all fairness, the loby was closed, but like... Fr.

Exceptional

Good experience with nice staff. Staff timing at reception should be longer.

It’s a red roof and I like staying at them and watch my vehicle as I carry a lot of tools. There are too many things to list about this location. First of all, you have to check in using a kiosk. There’s absolutely no personal service. This is definitely a Habib Hilton. They have Roku TVs in their hotel we’re the only channels you get are pretty much garbage that nobody watches because it’s free. They can’t even spring for basic cable. It’s ridiculous. If you try to get a hold of them by phone, whether it’s your own personal phone or the hotel room phone the front desk attendant does not answer. They keep hanging up on you. I left a pretty scathing review on Google and the manager responded with the same typical response that we try to do better. This place is a shit hole go across the street to the Comfort Inn and spend the extra five dollars