Extended Stay America Suites Houston Galleria Uptown

Location is good Room condition is very very bad - not cleaned at all.. bathroom doors are stuck and need heavy push to close Breakfast .. didnt see anything other than some bars and coffee Room - please do atleast basic maintenance

needs renovation

The room was clean and dust free because I always do a countertop test, and pull back the sheets and smell the sheets and towels. The bathroom was clean as well, however, the caulking job was horendous. The flooring butting up against the tub was bad. The toilet worked well and the shower worked well. The only thing that was a bummer was that there was a roach in the bathroom. A real downer. They need to do a fumingation for sure, especially on the ground floor. Next time I will remember to always ask for a 2nd floor room in any hotel.

They double booked my room living me strabded even when I had confirmed my stay 24hrs prior arrival. AND I was changed for the "stay". The place was durty and the entrance and reception area had strong smells of marihuana.

Clean and very well affordable

Nothing

The hotel needs significant upkeep!

This is a good location at the uptwon area and on the economic side. The condition is as expected for extended stay. One should not expect daily room service. The room is large enough with cooking wares available upon request. The rooms are generally clean and the staffs were super nice although they may not be able at the front desk as they are responsible for many other responsibilities around the hotel. So be patient and they will be back soon. My only complains are (1) One of the bed sheat was really too old and became very dark in comparison to pillow cases. (2) Breakfest is only coffee with a few buffins and bars, no mild or sereal, a packs of oakmeals. No bowls or plates, and no place to sit down. This is understable as guests were supposedly to take this snacks to their own room to eat. Other that, there are plent of parking spaces. This is important for hotel in this area of the Houston.

Nobody in front always out of office , Rooms are Old also kitchen, bad old odor, just Bad, tub all scratch off

So many things no s were wrong, coachraoch in the room

Not hot water and room smelled like urine

Staff was nice Room I got was very dusty. Toilet had a mold in it

The whole room was dirty it smells like mold the microwave and stove is rusted and dirty the bathroom was nasty hair was all the towels the bathtub water didn't stop running.. it was a burn whole in the bathroom counter top. Just a bad hotel. Not recommended. I checked out as soon as I checked in.

Location was good It smelled bad. Smelled like weed smoking all up and down the halls. Very outdated. Rust all over the things in the kitchen. Pieces of the bar was missing. Just all over bad.

It was good Nothing

Checked in around 130am after a long day of flying to come into a room that was dirty and there were COCKROACHES that crawled out from under the fridge. The entire hotel is dirty and multiple things are broken throughout. I checked right back out and requested a refund but I booked through a 3rd party and they said I have to go through them and they have to reach the hotel to get confirmation but can’t get through to anyone. Very disappointed

The room had cockroaches when I got in it

Check in was quick, Staff was courteous and helpful, hotel room was neat..

These employees give the upmost best customer service, they are always friendly, welcoming,informative,helpful: Latanya ,Jada, Stacy,Abarham and Gloria….Due to the great customer service skills I will continue to be a loyal client to this account: THANK YOU from Mr.Guerrero

The roaches in our room!!!