Extended Stay America Suites Houston Westchase Richmond

Good

The location The staff was rude

I enjoyed the free breakfast. If you have fur babies 2 dog/cat is the limit.

If you have fur babies 2 dog/cat is the limit.

Everything The breakfast and pricing

Bad

Very good

I booked through booking.com and was told at the hotel they did not have any more available rooms. The staff was very rude and didn't want to help me.

I liked the location right next to a gas station and burger kind I didn’t like that they commercialized their studio queen size rooms w.kitchen to be furnished w. Pots & pans & silverware &weren’t able to provide any of that nor willing to provide room serv as in cleaning your room unless you have been there for 2 weeks ! Also not to mention unable to provide clean towels any hour of the day you had to personally collect your own USED TOWELS TO BRING DOWN MIND YOU ON A CERTAIN DAY ONLY TO BE ABLE TO RECIEVE BRAND NEW CLEAN TOWELS ! Other than that staff was okay & didn’t bother us !

No early checkin

The facility was clean but had a strange smell throughout. Room are clean but showed heavy wear and unlevel. Dresser and nightstand drawers were constantly opening by themselves, outlets at desk and kitchen did not work, microwave/vent hood is falling, light switches intermittently worked, TV would not change channels, desk chair broken, toilet seat broken, cabinet door missing, no kitchen supplies as advertised, no breakfast as advertised, elevator door on a couple stuck and couldn't exit. If you're on a budget and need a place to stay it will suit you. But my employees and myself will not be staying here again.

Passable

Nothing at all , it was nasty and smelled pretty bad in the rooms , the walls terrible also. Nothing at all , it was nasty and smelled pretty bad in the rooms , the walls terrible also.

Very good

Exceptional

Exceptional

Avoid. I reserved 2 rooms with double beds but I check in, they don’t have my reservation

Roaches in room. Looked like a step above a drug den. Do not recommend.

OMG, where do I start? I literally have video of the horrible conditions of my room. I have stayed in hotels that were a little challenged, but I have never stayed in a hotel with this low level of maintenance and disappointment. I literally should’ve went to a motel 6. Lightbulbs cracked, raggedy dresser., holes in walls, the outlets were so bad I had to use a shoe in between the wall and the bed to hold my plug . no pots no pans on site and they didn’t even offer us new towels for the next couple of days that we stayed there. There was a kid jumping up and down on the higher floor that sounded like people were upstairs fighting. The room literally smelled like piss to the point we had to go and grab Lysol. There is no doubt this hotel needs to be torn down and rebuilt or do a serious remodeling. To be honest, I cannot believe they are renting out rooms at this location. They should refund my entire purchase. The young lady at the front desk was very nice. I will give them that but the rest of this hotel was completely garbage. I have video to back up my experience so when I recommend anybody staying here, I recommend going to motel 6. At least they will leave the light on for you because these likes were cracked. SO MY ANALYSIS OF THIS HOTEL LET’S JUST CALL IT ONE STEP CLOSE TO A DUMP. It is what it is. I don’t even know if I’m gonna ever stay at the extended stay again.

Dirty and stinky room.front desk staff was very rude.have pictures to tell the story.