Hilton Garden Inn Dallas at Hurst Conference Center

Great place to stay . Staff is friendly and a very clean place to stay.

The place was really warm welcoming and the staff really nice and helpful. Wouldn’t hesitate to stay here again

I love the covered parking, the staff were helpful and welcoming. The facility was well-maintained and immaculate. The pool and Hot Tub were beautiful and perfect temperature. There were towels stocked at the pool. All in all it was a wonderful day and I would definitely go back again.

Exceptional

Exceptional

Clean room, staff very accommodating. Unfortunately one would think that breakfast would be included due to over-night stay price, but it is not. This is disappointing because other hotels in the same caliber do offer breakfast. The hotel should reconsider and offer free decent breakfast. The hotel has ample parking.

Superb

Parking was fine. Unhappy about amenities. No ice machine. No vending machine. Breakfast was not good and you had to pay! Not very pleased but it was easy to book for our last minute trip.

Room was clean and the first couple of girls at the first desk were great. The day we checked out they were really rude and unhelpful. That honestly was my big complaint. They didn’t have any towels the day we checked out and thought that was odd too.

Bad

Just ok, parking was good and close.

The coffee maker in the room did not work.

The staff and everything were great. I reserved a room and once I got there to check in they said that they had to cancel my reservations. They said they attempted to call me but I never saw a call and was at my college graduation all day up until we went to check in. They stated that my card was declined and there was no reason for my card to be declined. Luckily my mom had a room and we were able to all pile up in her room. The girl at the front desk was able to find us a room late that evening but we had already made it work with the room we were in and declined. My biggest complaint was that a room should not be canceled without the party knowing regardless of whether or not you were able to speak to them. Change your check in hours or something so that this doesn't happen because it was very inconvenient for us and I was very upset to find out that our room was canceled without me knowing. Horrible way to treat your guests. Bar was great, room was great other than being very confined with 5 people in a room. Will not stay here again due to the lack of communication and will not recommend it to anyone. see above

The place is beautiful inside. I got confused on where to go in though. But the staff and room was amazing!

Superb

Exceptional

Passable

Room was clean, staff very helpful. I did not eat at hotel and parking was covered and good

The room was clean, quiet, and comfortable. It was disappointing that the restaurant was not open most of the time (one of the reasons we picked this hotel). For breakfast, even though the signage said it was open it was just a buffet, no better than La Quinta where it is free. Instead we were charged $14.95 for an inferior meal. We felt ripped off.

The room was clean. I don’t know how to begin with the dining experience. There was not enough kitchen staff. The weekend Hostess needs training. Ran out of food and utensils. And it was way too expensive for the options . I emailed the gen manager, with no response ask for the food refund vouchers. Did she handle it?? I will be climbing the ladder with corporate. I thought it would be decent being attached to a conference center. I can say the front staff were AWESOME, and the night Hostess was very accommodating.