Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

Convenience

Breakfast room clean and updated great style!

Although room was clean and water pressure in shower great, the elevator was out all weekend and there did not seem to be a sense of urgency to get it back in operation. Overheard patrons saying it had been alternating between working and not before finally giving out completely. This speaks volumes to me about its maintenance. Also the smart tv Netflix operation was not activated. And the tvs themselves were preset at a volume that couldn’t be adjusted. This often led to not being able to hear it well. This was most annoying. This place is too quirky to recommend or return.

They put my father on the 3rd floor as a handicapped (wheelchair) person and the elevators went down. My family got stuck on said elevator. They fixed it and then broke down again. Such an inconvenience. The GM was awesome and refunded our stay and put us in the partner hotel who’s elevator also went down. Other than that it was an okay stay just an inconvenience

La vedad me gusto que tiene desayuno bufed gratis las abitaciones anplias y con todo lo nesesario

Mrs. Pamela the front desk clerk was outstanding. Quick check in and was very helpful with any questions or concerns we had. Very good location, close to alot of eateries. The hotel itself was clean and quiet and break was a plus. Would highly recommend.

Everything seemed designed to please the customers to the pleasant feeling: interior design is modern, HVAC system is efficient and particularly quiet to the hearing, parking is convenient and ample, breakfast is complete and excellent including oatmeal mixed with sausage, pancake, egg wrap, very crispy bacon pleasing even the tough tastes, yogurt, milk, good coffee machines, fruits, and Wifi is convenient.

Awesome hotel very clean and helpful staff

The cleanliness of the room floor. AC controls r not working.

Easy entry, friendly staff. Price was right. Elevators need some up grade.

Plenty of parking that was well lit. Clean rooms and friendly staff.

Clean, spacious rooms and common areas. Kind staff.

The rrom was clean and the bed very comfortable. The retractable screens provided total room darkness. Overall, we were very pleased with the experience.

Best hotel experience I've had in a while.

Breakfast was great. Nice place, easy highway access without the highway noise. Very nice staff.

It was a good breakfast biscuits and gravy was delicious Location was not in the best area

breakfast was great. We had no complaints about anything. the room was very comfortable and clean. We will definitely stay here again. extra BATH TOWELS

Good location, good breakfast the phone in our room did not work. we had to go the desk to find the ice machine. freezer was full of ice, needed defrosting

Breakfast was great, tooms spacious and clean

The lady who checked us in was super nice! I booked a room online, but because of the storms a lot of workers were in from out of town so they ran out of the rooms I booked. I was upgraded to a suit! My daughter also raved about breakfast! Everything was great!