Extended Stay America Suites - Columbia - Northwest/Harbison

Rooms was pretty clean Dryers don’t work on the property

Very disappointing. It's a dump. Dated. Dirty. Disgusting. Left 1 day early. How can this hotel be rated 'good'?

I cannot say enough about the staff here! Ms. Amanda, Ms. Kitina and Sir Max were beyond outstanding and responsive. Every single request was met with professionalism, kindness and speed. Check-in process was super easy. The in-room suite was really lovely. We loved having a separate living space and kitchen space and bedroom space. Our room overlooked the pool and it was a nice view. While we didn't get to swim, the pool definitely appeared cool and was well enjoyed by other guests! The hallways were clean, the gym and laundry rooms also appeared to be very clean. Our room seemed fresh and clean, minus the small bathroom issue. A little searching for the hair dryer though. I eventually found it in a drawer near the bathroom. I would have definitely preferred a small oven versus a dishwasher under the electric stove. It was also a little bit difficult having to request items like dishes, silverware, coffee pot, etc. I was disappointed that their morning service only included grab-and-go snacks. Apparently, their coffee maker went on the fritz and they were waiting on a new one to come in. While they immediately got me a coffee pot, we still had to go out and purchase coffee and filters. Not a big deal! (To be fair, they did provide Maxwell house filtered coffee pods for the small coffee maker.) We did find a couple of bugs, but that is to be expected down south in the summertime! Particularly right after the exterminator had been there for scheduled maintenance. We also had a few pieces of dog kibble in our bathroom, which was responded to immediately by the staff! The bathroom shower wall did appear to have what looked like, potentially, some dried toothpaste gobs? It looked too thick to be soap or shampoo.

Front staff is always very friendly and helpful Needs a lot of upgrading

They didn’t have any dishes, utensils, pots or pans in the room to eat or cook on (which is the purpose of having a kitchen) They don’t offer breakfast. We found two roaches in the room. We had to pay $1 just to use the room phone (that was funny lol) The shower was dirty. Should I keep going? ……

We had to stay for an emergency in our home. We were pleasantly surprised at how clean and nice the hotel was. Despite the age of the building.

High

Accommodating and professional staff

Very good

Exceptional

I definitely appreciate the affordable cost. However, there needs to be some serious renovations and upgrades to rooms and service. I had to stay for a week and there is no house keeping at all. You have to exchange what you have for fresh towels and linen at the front desk. It says breakfast is included which was the main reason I selected this hotel, so my son could eat before school.! They only have a grab and go and that was very disappointing and inconvenient for us.!

It was gone for the time we stayed

It was spacious and had a recliner which was very comfortable. Good price. Close to where we were visiting We saw a couple of bugs in the bathroom and vanity area. Not sure what type. No breakfast like a hotel would have.

Charged for everything but provided nothing except packets of oatmeal, grits, coffee and muffins 😭even had to take out your trash. Over priced for sure

Exceptional

We have stayed here before and had no issues. Clean, convincing, great quality for the price. Our “non-smoking” room had clearly been smoked in. We checked in late so by the time we got to the room and noticed the smell, there was no desk clerk on duty. The smell was overwhelming and we had to wash everything that was in the room when we returned home. The cigarette smell was overwhelming.

No lights in the room

I didn't eat the breakfast I thought it would be a fill course breakfast but it wasn't. Everything could've been more cleaner the sheets were dirty and the room had a bad smell when we entered I had to buy air freshener and spray to sanitize the room that wasn't good it literally pissed me off.

The room was very spacious. We were here for 3 days and 2 nights for my daughter’s basic training graduation from Fort Jackson. The staff was amazing especially Ms. Amanda, she was there when we checked in late at night, we drove from Wisconsin, she was the sweetest and very helpful the days we were here. There wasn’t anything I can think of that we had any issues with.

You have to pay to use the utensils, you have to take your own trash out, elevator hasn’t been inspected since 2022, staff isn’t available after 10.