MainStay Suites Joliet I-55

Exceptional

Kitchenette Elevator not working NO breakfast

N/A Nothing because we will not be back! This places has an old smell. Plus to many weird people walking around leaving room doors open. Also, how they charge my card 5 x for two room. Then next day plus another $167 more than the actual amount for the room. Total of a 993.00 charge my card got some where we didn’t end up staying at. Horrible!!

A little rough

Good

No breakfast included. No working elevator. No clean towels for the second night stay. Limited parking. Hot tub didn't work.

Very clean and staff was very polite

Nothing I booked this room with a pool and hot tub for my family to use. The pool was closed because "stuff" was floating on top of the water. The jets on the hot tub didn't work. Instead of closing the pool room, guests were told they could use the hot tub, just without jets, (which is like sitting in a bath with strangers). There was hair in the shower in my room from someone else, dust and webs on the lamps, and visible dirt on the curtains. The elevator was old, and needed repair, and the hallway smelled of cigarettes and marijuana smoke, even though they were all non smoking rooms. The woman who checked me in at the front desk was not there when I walked in, but outside smoking and hanging out with other people. I wanted to leave, but already paid via booking.com and would not have gotten a refund. We were not told about breakfast, even though it was advertised on booking.com.

The room was ok, everything else was pretty rough. Hot tub doesn’t work, elevator is very sketchy and no stairs, all around just dirty and damaged property. Very underwhelming

The AC throughout the building appeared to be out, except in the individual rooms. All of the windows were open and fans were running, but there was still a very strong unpleasant odor throughout the hotel that became even worse inside the rooms. It also appeared that several rooms may have had long-term occupants, which added to the uncomfortable atmosphere. On top of that, both the pool and hot tub were closed for maintenance with no known date of opening. Unfortunately, the overall conditions were bad enough that we chose not to stay and ended up booking a room at a completely different hotel instead.

We specifically booked this hotel for the pool & hot tub for us and our kiddo. The hot tib was lukewarm the first day, then literally scalding, dangerously hot, the next. Both days, the staff put chemicals in the pool in the morning so the first half of both days it was not accessible. By the time we could use it on the last day, we had to check out. Why not treat the pool at night when it closes? Nevermind the fact most things were filthy, and our door was unlocked and ajar upon arrival. Super disappointing stay. Would never again.

There was no breakfast, just warm coffee, it wasn't hot, just warm The floor in the room was terrible, tripping hazard near dishwasher

Only used the refrigerator and shower.

The young woman at the front desk was pleasant, but cleanliness and facility maintenance was very unsatisfactory. I recommend paying an extra $50 for something decent.

I liked the location and that's about it. The property is in need of repairs and maintenance. We had cracked tiles in the bathroom and mould growing in areas. It smelled of marijuana and cigarette smoke.

I prolly won't stay their again.

Pleasant

Entrance door closure was sketchy at best, too many holes in the deadbolt area so never felt safe in the room

Staff was very friendly

Easy check in good staff and clean and affordable