Hampton Inn & Suites Knoxville-Downtown

One of the best stays from healthy breakfast options to clean facilities and friendly staff.

The staff was great!

We checked into the room late on the evening. We entered our room and it smelled terrible. We had to turn on the thermostat to adjust the room temperature and it smelled even worse. I went to the front desk and requested a room change and was told they did not have any available rooms, even for an upgrade I was willing to pay for. So I requested a refund because I prepaid. I was told management needed to approve this request. The smell in the room made us not be able to complete our stay. Days later I requested a refund and was told I needed to go through Expedia which is who I booked through. Expedia said the hotel was not willing to offer a refund because I prepaid for the room. Unfortunately, this hotel did not offer me a refund even though the room smelled so bad. I was willing to change rooms or pay more for a different t room. I know things happen and cannot be immediately fixed so late at night, but it was also not my fault that the room smelled so bad. I also had another reservation at the same hotel they could have applied a credit towards, but they were unwilling to offer me any compensation.

Everything about the stay was good except that housekeeping never came to clean out the room or give us clean towels. Chris from the front seat was helpful and he made notes on it and also took the trash out for us and gave us clean towel.

Room was clean and breakfast was hot.

Upon check-in we were greeted with great customer service. The room itself could use some updates but the cleanliness surpassed the dingy room and we had a great stay.

The front desk clerk was wonderful! So helpful! Sorry I cannot recall his name.

comfortable room paying for parking and no nearby restaurants

Exceptional

Very clean rooms and common area. Staff was incredibly helpful and friendly!

The manager and staff were ultra helpful to us. One of two examples: We left our luggage early at the front desk and (unknown to us) accidentally left behind a cell phone in the checked bags. We thought shortly afterwards that we lost the cell phone entirely. The staff offered, without being asked, to search the lobby and front desk area to find it. They did so cheerfully! We found our cell in the checked luggage soon after, and still they remained cheerful and understanding of our mistake. That's just one of the two ways they went above and beyond. Great staff! Great hotel. Convenient location.

Parking was so easy. The staff greeted us with warmth. Chris was so kind when we checked in. He talked to my daughter about UT since we were there visiting. He gave us some great recommendations for dinner and just went above and beyond for us. Our breakfast the next morning was delicious and Ebony at the front desk was so kind and gracious to us. The staff here is definitely the best I have ever come across.

Location was great. Front desk staff very friendly. Breakfast was good and well maintained. The noise from street and from pets staying at the hotel was not ideal. They give you ear plugs which gives you an idea of the ongoing issue. Parking charge is high for the location as well.

Terribly loud and uncomfortable bed. Poor sleep.

Very loud street noise

Staff was very helpful

It was close to everything! The people working made it SO much better! N/A

Great I wish the pool was open

Exceptional

Clean, friendly staff, save parking