La Jolla Cove Suites

While the location is fantastic, everything else fell far short of expectations. Upon arrival, we waited over an hour for valet with no alternative parking options available. We were told the delay was due to events at the property, but that is a management and staffing issue, not a guest issue. To make matters worse, there were two weddings taking place on the rooftop during our stay, which meant guests had little to no access to the rooftop. There was also major construction next door creating noise and disruption throughout the property. Even accessing the pool required a detour because of ongoing construction. What was most frustrating was the complete lack of support from management. There was no attempt to make things right, offer compensation, or provide meaningful solutions. The response was essentially, “Sorry, that’s the situation.” Had we known about the construction, limited rooftop access, and valet issues beforehand, we would have chosen another hotel. Great location, but the overall guest experience was terrible and not worth the price.

The suite was very spacious and clean. The view was amazing and the sliding glass doors allowed the ocean breeze flow through. Great location! Fantastic view! Would book again!

The employees were just amazing The construction made everything really hard to access and the view was not amazing. They had a wedding and the nois was terrible. More that the people on top of us kept fighting.

Could use a fridge in the room. We didn’t receive our complimentary water at check in. Should provide robe and slippers. It was a large room with a beautiful view. No glasses or ceramic ware. Had plastic and paper cups.

Within walking distance from a small beach and coastal promenade. Great place to say. Watch the weather though, if there is high surf the beach will be closed. The heated pool and hot tub was great. Restaurants and coffee shops within walking distance.

The hotel hallways do smell a little like the bay where the seals and birds are (iykyk). The rooms do need a little air on when someone is checking in and they need it to smell a little better than it smelled. They were out of hand soap in the room. The WiFi was a little tricky, as was turning the TV on - I needed to call the front desk - she was super helpful with the WiFi and TV. Very nice girl. With all of that being said, the rooms are updated, bed is comfy, and it was very clean. Great location! Looks like they are expanding and some of the above mentioned items may change in the future.

Exceptional

Very cleaning

Breathtaking!! We certainly will book in the future again.

The literal jack hammers from morning to

Location beautiful Alot of construction going on. Not relaxing.

The room we were assigned was small, dirty, outdated, and felt much more like an old motel than a hotel. The furniture and accommodations were worn and in need of significant updating. It was certainly not what we expected based on the photos and price we paid. As senior citizens, we were especially upset that we were placed in a room on the interior side of the property that required excessive walking and navigating numerous stairs. No consideration seemed to be given to our age or mobility. The distance and number of stairs made it extremely difficult for us to get in and out of our room. In fact, the physical demands of accessing our room became such a challenge that we were unable to attend our grandson’s graduation events as planned. Missing such a special family occasion is something we can never get back, and it was heartbreaking. To make matters worse, other members of our family who stayed at the hotel and paid the exact same rate were assigned beautifully remodeled, modern rooms that looked nothing like ours. The difference in quality was astonishing and made us feel as though we had been given one of the worst rooms on the property despite paying the

Location was amazing. Lots to see in walking distance and far less traffic than expected, probably because we went in mid May. Super loud construction going on, large part of hotel being renovated and huge backhoe-mounted jackhammers all day long. I told the front desk folks they need to wear hearing protection. Good news is it stops in the evening starts again about 7:00 AM. You can hear the jackhammering 3 blocks away. If you’ll be there in daytime hours I would not recommend. Supposed to be finished in about 2027.

Not as advertised. No Parking available. I wasted hours to find parking. The front desk staff was abrasive and unhelpful about the hotel misleading communication that parking would not be guaranteed, street parking is virtually impossible, and there were roof tops parties with loud music late at night. The rooms were poor quality too.

The heavy construction takes away from the hotel hopefully it will conclude soon. Other than that it’s a good stay

Amazing hotel and valet staff! They were beyond helpful the entire stay! We stayed on the pines 2 bedroom suite!

There was only ever one person working the front desk and they were overwhelmed. They need more help and housekeeping should be more thorough, which would eliminate the repeated calls for sheets, soap, etc. For the money there's much better places in the same area. DO NOT RECOMMEND.

I probably would think twice about booking there for as long as the "construction" lasts. There are plenty of nice places in the area.

Place secenery beautiful area But the room was dirty and they charge me me 45 for parking after I asked if they would and they told me no….. asoon as I check out and drove off I got charged 45dollara for valet parking. It’s not worth 500$ a night! Won’t be coming back! They lied to me about charging me for valet and the room was dirty

The construction, rooms that are not ready for guests being filled and poor customer service training for the staff are obvious flaws. We were embarrassed to have family members stay here as well to attend a wedding.