Renaissance Las Vegas Hotel

BEWARE of theft!!! My personal device was stolen from my room. Housekeep cleared out my room prior to my check out time. Security said nothing was in my room. So I think staff stole my belongings. The general manager never contacted me to discuss the incident. Security said they will not do anything about it. Don’t stay at this location.

Exceptional

Once Expedia updated it, Rachel claimed she couldn't see it. When I tried to hand her my phone to speak with Expedia, she refused and demanded they call the hotel landline. She then disappeared into the back office to take the call. Expedia tried calling multiple times, but the line resulted in a dead tone and never went through. Instead of coming back to help, Rachel completely abandoned us. She never showed up again, leaving my son and me stranded at the front desk. We were left in limbo until another gentleman on the hotel staff finally appeared and successfully helped us check in. Rachel’s behavior showed a complete lack of respect, empathy, and professionalism. To abandon a guest with a child in the middle of the night because a phone line didn't work is unacceptable for a Marriott property. Management needs to address this severe lack of hospitality.

complimentary beverages were great!

I would stay here again.

Very poor

Hotel

We stayed a total of...

Superb

It is very important to have breakfast included for me. We are traveling with my 4-year old son who is very complicated to be feed. This hotel was a "breakfast included" option. And, actually, right now when I am planning my next trip it is the same. But breakfast was not included. We were offered to order it "a la cart".

we were given the wrong room because there was no roll in shower but that was corrected

Although the staff were kind and helpful, it was just super slow to check in and check out. It is a normal hotel for business travel, but not good a place you want to stay in Vegas.

Great Hotel

Superb

Very good

We really enjoyed staying at the Renaissance! The rooms were very clean and we loved that it was away from the strip and didn’t smell like smoke

Excellent property. Clean and modern. Very close to the Sphere

Don't overlook this hotel! It has a great location near the Monorail, which is ideal if you choose not to rent a car. The hotel is perfectly situated for attending events at the nearby convention center. Although I didn't attend any events myself, the location was excellent for walking to the Monorail to access the Las Vegas Strip. I will definitely consider staying here again.

Nice and quiet, a little off the strip but close to the monorail station making it easily accessible to the strip! Room was decently comfortable. I loved that there was a shower AND separate tub to do soaks. Staff was very friendly. My toilet’s flush pressure was poor and the soap holders in the shower was connected to the wall with adhesive. It came crashing off the wall randomly in the middle of the night waking me up.

Staff was friendly, room was clean & a good location!