Extended Stay America Suites Baltimore BWI Airport Aero Dr

Everything was dirty and not clean and bugs in the room and they change my room

Rooms are very used. Needs to be updated

Bad

It was not near too much

It was friendly and small It was not near too much

Superb

Staff were good. The room & kitchen net was clean but the floor was not even/ or leveled up. The chair with wheels kept rolling over to other side of the room. Plus all the water in the bathroom while taking shower did not lead to the drain it went to the other side… had to wipe it off immediately with towels on the floor. Bad experience!!

When I checked in, I felt like I was disrupting the employee’s FaceTime conversation. He didn’t once look up even when asking for my ID and skidding the key to me. I would be embarrassed if I owned or managed this property. I have traveled very extensively and this one rates as one of the worst properties I have ever stayed in. The ONLY positive was that the lady preparing the coffee was very friendly and communicative. I believe you have the wrong employees in the wrong positions.

was told by staff when i called to reserve a room and that they still had a few availible at 112.00 but when i arrived and exlained to the staff member that i couldnt proceed with the reservation cause it wouldnt allow me to enrer how many people will be in the room.The staff member then stated when i arrived that the room was now 156 which was in no shape,form of fashion worth that price nor my fault that the price changed.After telling the member that the sister hotel said he could have did the reservation for me and i should have paid the previous 112 and only to pay and find out the room i had wasnt worth it

Room was pretty clean, staff was nice

Staff was amazing. Christina, Adam and GM (sorry forgot your name) as well as maintenance and house keeping have always been great. Was only supposed to stay 2-3 nights and ended up extending a week due to the great customer service and care. Even recommended a friend who also booked a room stayed a night! We appreciate you! This team works hard to make guests feel welcome!

Nothing Its location and the staff communication skills were bad

Everything was good

Exceptional

Sheets dirty counter top has burn marks look like someone was smoking crack nothing to heat food on no toaster or nothing

No issue at all with the location. I originally booked a queen bed room for just 1 occupant. I was told that there was none available except handicapped rooms… which was fine. when i got to the room, the bed was maybe 2 feet from the ground. Thought i am not handicapped, i can imagine that would be super inconvenient for someone in a wheelchair. I wore white socks which shown how dirty the floors were. but outside of that and the cigarette smell lingering throughout the halls, it’s not bad for a short stay.

Superb

I like the free little breakfast I didn’t like that I had to call multiple times for kitchen ware. And I was held up at check in because I paid through the booking app, and the staff couldn’t verify my payment. I had to show them my booking app, the. Show them my transaction from my card that I paid

I cancelled immediately after seeing it Place is dirty

Place is dirty