Extended Stay America Select Suites Chicago Lombard Oakbrook

Ok

Totally not happy.

There was no coffee pot, no kitchen towels, housekeeping was once every 14 days so no clean sheets. Only 2 bath towels and 2 wash cloths provided. No soap. Cabinets showed signs of deterioration and were damaged. Very disappointed and will never stay there again.

I selected this hotel strictly based on the low price, but I would not stay there again.

The room was stinking and the AC was not working it was only blowing air, we asked the front desk for help but the maintenance staff was not present and we have to wait till the morning

Location I had to change hotel rooms because the bathroom was dirty. There was hair in the toilet seat and pee stains on the rim. The room I was relocated to was cleaner but not up to par for my standards.

Run down. People are living their permanently. The rooms are stripped down to the bare minimum.

Nothing goof Place was dirty and smelled. Room was even worse. Paint peeling on the bathroom door. Bug on the bed in the sheets. Heavy smoke smell.

Also, the front door locks after a certain amount of time but the phone to contact the staff doesn’t work. We were stuck outside for 30 min before we were able to get a hold of someone. Will never go back!!

Not cleaned, lot of smell in hallway, room, not comfortable bed, don't recommend this hotel to any one. Thank you

Dirtiest hotel on earth

Authorized late check in. Desk closed on arrival. Didn't receive warning of this policy. Had to call a friend and stay at their house instead. Instructions to call maintenance staff not prominent and didn't see.

The room was clean and the bed was comfortable. But I got no sleep because it sounded like they were bailing hay above my room. Doors were banged shut constantly. The room would vibrate from all the noise. I was woken up at least once every half hour for every night I was there. I would not recommend this place if you want to get a good nights sleep.

Bad

The staff was unprofessional and did not know their law on ada service animals

My room is bathroom light did not work. They told me they were gonna come fix. It never did. I ended up having to take a shower in the dark. The lady at the front desk told me that if I left for about 30 minutes to go to the store that she was gonna charge me a pet fee for my service animal when ADA Rosa a regulation state that I am allowed to have full discretion on if I want to have my service handle with me at all times or not.

It was good

The. Beds was infested with bed bugs they ate my son ear arms and hands up during the night im requesting a full refund and I would like to be contacted by the manger There was no staff there during the night to talk with to be moved to another room i would like my money back this was a horrible experience

Left 10 minutes after check in because bed bugs. Still got charged for the stay

Cabinets and other things torn up