Hilton Garden Inn Lynchburg

The hotel had a "come on" saying that I had to subscribe to Hilton Honors marketing program before I could access the wifi so my iPad was useless. The staff contradicted this, but it still wouldn't work

Great place

Bar was key - location was good, close to Liberty University but not really great restaurants near by. Slow to check in, no real sense of urgency (we were there for graduation).

Friendly staff, clean and comfortable!

Great experience

One of the main reasons we got our room was we wanted to be able to use the pool and jet tub for aches and pains. My husband has a work injury and myself and suffering from frozen shoulder so we wanted to be able to use the pool and be able to use jet tub after checking in which was also an issue because of going through hotels.com. we go downstairs in the pool is closed so that was disappointing. Our room was nice and very clean for some reason we couldn’t get the water to run cold and hot at the same time we don’t know why but in the jet tub, but we got it to run cold after the Jets were on. It was strange. The staff are not at the check-in desk when we got there it took a few minutes and they had to go find them, but everyone was friendly. I can say that everyone was friendly and I would still suggest them clean, friendly people, we enjoyed it even out on the patio having a drink from the bar.

The staff were all friendly and happy to help. The breakfast staff was especially cheerful.

I stayed there June 5th and 6th while my son attended a football camp at Liberty. My problem was not with the hotel facilities, but with the staff and their response to my complaint about a broken refrigerator in my room. I told the front desk clerk the morning of the 6th and she said she would have someone look into it. I also told another employee when we were together on the elevator. She said she would have someone look into it. No one did! I ended up buying a cooler to store my son's drinks and food. I noticed in the elevator there was a sign that stated your satisfaction (or something to that effect) was Guaranteed. That was not the case. How hard would it have been to replace the refrigerator or move me to a different room? The hotel was not busy.

Passable

Exceptional

We liked the convenience of the location for the activities we were involved in with family . The room was clean and the shower was easy to use for older people. The restaurant was convenient later at night and the food was delicious. There was nothing!

The fridge was so loud!

The staff was not prepared for college graduation guests. Short staffed obviously.

Disappointing

Could use more updated current iPhone charger apparatus

Convenient to shopping A few things were broken

Very good

The only reason we chose this location was it is still showing that it has a reasonable sized indoor hut tub with the indoor pool. Not only was the indoor pool to cold to even enter. There is no hot tub. The rooms lighting was terrible.

I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated. However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay. I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available. At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there. Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend.

Parking felt pretty safe and room was clean. A little outdated but standard for the area.