voco The Shelby - Myrtle Beach by IHG

We stayed June 14 through June 21. I asked for our room to be cleaned four days after I stay I was told they don’t do a complete cleaning till after five days. I asked on the fifth day housekeeping came in. They did an awful job on our room. All they did was give us two new sheets. They left the comforter on the bed the original comforter that had blood stains on it they never swept the floor. They never swept the balcony. There was seafood shells from our dinner the night before on the balcony, and they never cleaned it. Very poor housekeeping on a good note. The pool was nice and clean and it was cleaned every day with the exception of Sunday, many people were turned off as we watched them come to the pool side to find the cushions for the chairs and lounges were very stained and dirty. They had to put down clean towels to lay on Them. That was a big turn off for us and I’m sure many other of your guest I would suggest either getting rid of the cushions and going to a different type of lounger or change out and clean your cushions.

Dismayed by hotel guest bringing their dogs in the pool!

We enjoyed our stay. Staff were awesome! Room was clean and had a perfect view of the ocean.

Great place to stay, parking wasn’t the greatest, but the resort is nice. Rooms are very spacious and the upgrades are nice.

Everything was exactly as described. We only had one complaint about the property - it only has one elevator and it’s super busy, therefore SUPER SLOW - and nobody really wants to climb up and down 8 flights of stairs constantly to go back and forth to the room. Other than that, the place is great for location, etc and we’d stay again!

The shower head in our room was too strong and it would hurt to shower. They only stocked up our room with 2 towels despite saying it would be us and the children staying there.

The room was clean and well kept! The front desk staff were very nice and helpful. Definitely will book with Shelby again & I will recommend this hotel to anyone. Even the pullout bed looked brand new like never used. This made our vacation even better !

Great hotel

Clean rooms, great location, and pet friendly. Would recommend.

The property was nice and well maintained. Stag was friendly and helpful.

I loved the location of the hotel. There was plenty of parking. We were a close distance to the boardwalk. We also were right on the beach.

Very good

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David and Michael were excellent and very helpful. The rooms look exactly like the pictures. I had a room facing the beach and it was beautiful. Also, the hotel is truly beachfront. You are steps away from the beach. I will definitely stay here again.

Exceptional

The bartenders and the pool bar were great!

The location We found a live roach in our room prior to checking out.

First time here. My family and I enjoyed our stay. We stayed for only 1-night but it was really nice we loved the location and pool area. We just wished for more elevators and a microwave in the rooms. The ambiance was greatly enhanced and the colors so vibrant.

So we checked in we didn't realize in the back on the beach was closed the city was refurbishing the beaches which was an end of the world they were working during the daytime but come night time they were working all night backup alarm deep and beeping beeping beeping right straight opposite of our room they were picking up the 40-ft lake diameter pipe and drop them all night long I called the front desk at 11:00 ask him about this situation they said they couldn't do anything about it but I told him they could have warned me about it I went to stay there I got zero sleep the most horrific situation I've ever been in and a hotel beware.

Solid place on the beach and walking distance to tons of places