TownePlace Suites Chicago Naperville

The staff was incredibly helpful

Tori was fabulous at the front desk. The room was clean and comfortable. Would stay again.

There is no transparency on Marriott’s site about the lack of a pool either. Otherwise, the rooms are fine and breakfast was adequate. This hotel is not worth the price if you can’t access all the amenities.

Overall ok hotel the breakfast was a bonus however food wasn't great. No pool major down set. Room was spacious amd clean. Tried to call front desk could never get anyone. Phone always busy no maintenance when needed and no room cleaning there 2 nights.

Overall ok hotel the breakfast was a bonus however food wasn't great. No pool major down set. Room was spacious amd clean. Tried to call front desk could never get anyone. Phone always busy no maintenance when needed and no room cleaning there 2 nights. Overall ok hotel the breakfast was a bonus however food wasn't great. No pool major down set. Room was spacious amd clean. Tried to call front desk could never get anyone. Phone always busy no maintenance when needed and no room cleaning there 2 nights.

Nice room. Friendly staff.

It was a very pleasant stay!

Exceptional

The room was great, the facility was great, breakfast was good for a continental breakfast, kitchen was stocked well, the PM guest attendant(at the front desk) was wonderful. BUUUUTTTT, as other reviewers have stated, they DO not clean your room during your stay. When we checked in, we were asked if wanted every other day service, since we were staying for a bit. We confirmed that's indeed what we would like. I even confirmed the morning of, that our room would be serviced. Because I read the other reviews. This DID NOT HAPPEN! They actually didn't service our room the entire stay. I had to go to the front desk and ask for clean towels and clean bedding. And we changed the bedding ourselves. We had a mountain of linens stacked in the middle of the room, becuase of their lack of attentiveness to the guest experience. I was disappointed, I called in the afternoon when we returned to our room to let them know it wasn't serviced and the woman literally said, "Ok, well there's nothing I can do about it". No attempt to problem solve, zero care. So if you want a great room, but don't care about your room getting cleaned, this is the place.

Staff is racist.

Awesome

They charge a HUGE rate for pets. Way more than every other hotel in the area. Our room also smelled SO bad like a chemical.

The guy who works in the morning is very nice. The guy who works in the afternoons is not very nice. They charge a HUGE rate for pets. Way more than every other hotel in the area. Our room also smelled SO bad like a chemical.

Very poor

Staff remembers me Would like potatoes or bacon or cooked oatmeal options for breakfast bar

The pool wasn't open

Room layout was open and clean, staff were all helpful, loved that

The breakfast was amazing, always fresh I called to request a room away from the elevator and asked about the indoor pool since I had kids with me. I was told they would get me away from the elevator and wound up the closest room to the elevator. I was told the pool is running and stays warm. We get there to find it was down for repairs the entire weekend.

Surprising great experience. Very nice for the price, clean, well maintained, and GREAT breakfast. We got the 2 bedroom suite-- wow, awesome!

Space Got charged a fee when arriving when I wasn’t supposed to be charged again. But room was not refundable so either I paid or got nothing. Also found hairs in the showers.