Courtyard by Marriott New York Manhattan / Chelsea

We had such a wonderful experience at the Marriott. The staff was so nice Carlos, Debis and Gianna were so friendly and helpful. They were the friendliest staff member and greeted us with their wonderful smiles every day. Hotel was clean and had all the amenities we needed. Location was perfect central to all the areas we were visiting. Will definitely stay here again.

Location and price

The room as clean, good location, only problem the parking, but not big deal.

Only did a quick over night, but great location, comfortable bed , clean bathroom with a very good shower, and kind helpful staff. Will use it again for sure.

Exceptional

Location location location Nothing

Exceptional

Great location

I went as a solo traveler and for thr first time to NYC. The staff was amazing, the room was perfect for one person. Hotel is clean, updated, and well maintained. They have 3 elevators so you didnt wait long for one. I liked the location as well.

My overall stay was affected by several issues related to communication and payment handling at check-in and checkout. At check-in, I experienced difficulties with my credit cards and had to use a card I did not initially intend to use for the security hold. I was informed by front desk staff that I would be able to split the final payment across different cards at checkout. However, the full amount was charged to my check-in card one day before checkout, which was unexpected. There was also an unexplained discrepancy in the authorization hold amount at check-in. In addition, despite informing the hotel in advance via email and planning to settle the payment at the front desk, my room key cards were deactivated before checkout. When I later went to the front desk, the hotel initially had difficulty processing part of the remaining payment, even though small authorization charges had been placed successfully. After a phone call by staff, the issue was resolved and payment was completed. I also booked this stay through the Booking.com – Miles & More program. Although the confirmation indicated that a Service Card number could be provided during or after booking, I was informed at the front desk that there was no system field available to enter my Miles & More membership details. This created confusion regarding the loyalty benefit process. Overall, the main concern during my stay was the lack of clear and consistent communication regarding payment procedures, card handling, and loyalty program integration. While the stay itself was acceptable, the operational process created unnecessary confusion and inconvenience. I also received a response from the hotel’s Operations Manager regarding my feedback. However, the reply felt largely generic and not solution-oriented, as it mainly contained standard apologies and general statements about training improvements, without addressing the specific issues I raised in a concrete way.

We had a room on 8th floor with two full size beds. The room was, by New York standards, very spacious, and bathroom as well. The room was marked as accessible, which is perhaps why it was so spacious. Beds were big enough for two adults to sleep in each and were comfortable. We as family of 3 had no issue with space. Everything was super clean and furniture was new. Even carpet did not feel/look dirty. Location is excellent, close to a number of different subway lines, and walking distance to everything basically. Room had a fridge, hair dryer ( a real one, not one of those bad hotel ones), iron and board, safe, and a number of charging ports (huge plus not having to deal with plug adaptors). Our friends were staying in a standard double (with a queen size bed), and while it was obviously not as big as ours, it was (again, for new york standards) a decent size room that did not feel cramped. AC is a bit noisy. We turned it off at night as it was not that hot. In summer it might be an issue. In the bathroom there was no real place to place cosmetic bags, we had to keep them on the floor. But since the bathroom was huge, it was not an issue.

Rooms were a good size and the location was perfect. On a quieter street but still close to many attractions and the subway. The only thing that was negative would have to be the need for a taller closet area to hang dresses. There wasn’t any other cons for me.

I.only stayed one night mainly to sleep .

Our room was clean, but a little run down in spots. The room was small, but considering the location that was to be expected. The elevator was incredibly fast and the location was excellent.

Excellent location Bit tired, need refurbished

Nice space.

Excellent hotel

Our room was very clean and housekeeping came everyday to put fresh towels and clean around the room! Staff was very helpful and friendly. Location was so convenient!

Convenient location. the hotel is okay. Room is small and not very comfortable.

Perfect location. Huge rooms.