Holiday Inn Manhattan 6th Ave - Chelsea by IHG

Great location. Hotel very nice, clean and staff very helpful in every way. The pillow. I can't use the extra long pillows.

Exceptional

Location to everything we wanted to see and do

I did not stay here and still got charged and it's been a mess to get a refund and still have not received it even though I didn't stay there. The worst experience I've had with booking.com and at the holiday inn! I booked through booking.com which said they had 2 double beds available and I got to the hotel and they only had king bed and it was myself and male coworker and so we couldn't stay there and had to stay somewhere else and still got charged and both booking.com and holiday inn have been super rude and not helpful to give my my refund back as I shouldn't of been charged I did not stay here and still got charged and it's been a mess to get a refund and still have not received it even though I didn't stay there. The worst experience I've had with booking.com and at the holiday inn! I booked through booking.com which said they had 2 double beds available and I got to the hotel and they only had king bed and it was myself and male coworker and so we couldn't stay there and had to stay somewhere else and still got charged and both booking.com and holiday inn have been super rude and not helpful to give my my refund back as I shouldn't of been charged

Bad

Friendly, accommodating, and always ready to help—the staff here are fantastic!

It was good my first time there I didn’t know what to expect

Exceptional

clean room

Rooms were very small however they were very clean. As expected. However there was no microwave or fridge. A fridge would have been nice.

Nothing. Paid for hotel through Booking.com, the hotel also charged us and we’ve spent 1.5hrs on phone with the hotel trying resolve. They weren’t helpful and kept blaming you Paid for hotel through Booking.com, the hotel also charged us and we’ve spent 1.5hrs on phone while we are meant to be on holiday in Boston trying to resolve. They weren’t helpful and kept blaming you. The homeless people in the seating area at the front door were intimidating

I liked the walking distance to a train The tightness of our room. I know it’s in New York but we had no idea how small our room and bathroom would be. And the pillows were so hard

The rooms were clean ​Dear Booking.com Customer Support, ​I am writing to formally lodge a serious complaint regarding my recent booking at Holiday Inn Manhattan for the dates June 7, 2026, to June 10, 2026. ​Booking.com failed to ensure that my confirmed reservation was honored, resulting in severe distress, financial loss, and a completely ruined initial experience. ​The details of the incident are as follows: ​Unilateral Cancellation Despite Confirmation: I received an official confirmation email from Booking.com on June 6, just one day prior to our arrival. However, when we arrived at the Holiday Inn Manhattan on June 7, the front desk informed us that they did not recognize the booking and that it had been cancelled. No prior notification or warning was ever sent by Booking.com. ​Gross Misrepresentation of Amenities (First Night): After an exhausting dispute, the hotel finally acknowledged an error but forced us into a substandard room for the night of June 7. Although we explicitly booked and paid for a room with two separate beds, we were forced to share a single small bed, causing extreme discomfort. ​Logistical Disruption: We were forced to pack up and relocate to a different room for the remaining two nights (June 8 and June 9), wasting valuable time from our trip. ​Prepaid Services Not Rendered: Our Booking.com package explicitly included daily breakfast for all three days of our stay. The hotel failed to provide us with breakfast on any of the days, despite the fact that it was paid for in full through your platform. ​As the platform through which this transaction was made, Booking.com is contractually responsible for the services sold. Sending a confirmation email 24 hours before arrival and allowing a hotel to deny accommodation is a major breach of customer trust and consumer standards. ​Therefore, I demand from Booking.com: ​A substantial financial refund for the severe downgrade of our first night. ​A full refund for the prepaid breakfasts that were never provided.

OK but nothing great except the location We stayed at 3 IHG properties back to back in Newark, Pittsburgh, and this one in Manhattan. The first two were quite good but this one was a distant third (the room not as inviting or scrubbed clean), also much smaller though the size is to be expected in Manhattan.

Staff was friendly. Gym was small and no mats. A bit older than I expected. No welcoming lobby with drinks or cookies or anything.

The room was clean and the bed was comfortable The room was very small and not very soundproof. Unfortunately I could hear other guests walking & talking in the hallway and I could also hear a baby crying in the adjacent room.

location sleep quality. hard beds and noisy AC

The rooms were bright and clean.

Great location, very friendly staff, would definitely recommend. Only downside, no fridge

We came back for a second stay in large part because of the great service we received from Rovina - she is a superstar and deserves to be highly compensated. She remembered us from our last stay and is unlike any hotel desk person we have encountered. Please give her our highest praise and thanks.