Homewood Suites by Hilton Charleston Airport

This hotel was so hospitable! The ladies at the front seat were so kind and they treated my dog like one of their own! This place is so clean and just a really great place to stay outside of downtown Charleston, I’ll definitely be coming back

We walked into the room after a day out and the room smelled like heavy cigarette smoke. We were with a cancer patient with stage 4 cancer and on chemotherapy. The smell made her very ill, I complained and they said sorry and no effort to do anything.

Super impressed with this hotel, everything was clean, the pool area was nice, good selection for breakfast, the rooms are spacious, clean, and the beds are super comfortable! All of the staff that I met were super nice and helpful. And they have late check out which was wonderful, no rushing to hurry up and get out. I would highly recommend!

Na

Nothing Pool wasn’t open the entire three days, staff had no ideas if/when it would open. Water never got hot in the room. Sink was leaking. Staff not really friendly or helpful.

Whole overall service and cleanliness was pretty good, the overall condition, at least in out room was no where near to Hilton standards. There were missing knobs on the drawer in living room. It looked like Edward Scissor Hands or Freddy Krueger tried to open the microwave, handle all scarred up and missing finish. The TV cable in bedroom was ripped out of the unit. The drapes had rips and holes in them, and frayed on the end. Carpet and furniture looked well worn, and could use a refresh. Again, while the common areas were nice, and the staff was excellent, the overall room was not very impressive.

We needed and paid for a 2 bedroom suite. When we arrived they had assigned us a two queen room. Sherry took care of us by giving us an extra room at no charge. The rooms were spacious and clean. The breakfast was delicious. The pool was nice.

Location fine. Food cold.

Nice, big rooms. Kids loved the pool. Breakfast was good. You need a Dog potty area.

There was a lot of traffic

Staff was helpful with places to eat and go. There was a lot of traffic

Superb

Airport shuttle was on time

Only a very short stay. No complaints.

Only a very short stay....

Thereafter, I thought my checkout date was Sunday May 10, 2026. I was out all day and only returned to the hotel on Saturday May 09, 2026. to pack and exit by 0800hrs on Sunday May 10, 2026. Meanwhile, the desk clerk stated I needed to be escorted to the room to see if my property was still in there. The supervisor Penny Scott told the desk clerk he couldn’t leave the desk to help me. I asked would I be able to book an additional night. The desk clerk quoted an alleged price from Penny Scott that was almost double from what websites wanted. He also stated one gentleman couldn’t help me because he didn’t know any English (why does anyone need to know English to observe one get their property?) So we had to await the driver who was located at the mall driving the shuttle van. I did an email about my experience at the start of this hotel visit. The desk clerk that exhibited exceptional customer service is Tyliyah. She explained all the unknowns and the availabilities in the hotel. She explained to everyone. Thanx.

Close to the mall

Friendly staff !

Exceptional

Very clean hot breakfast items nicely warmed and plentiful (there were a couple of large groups in).