MainStay Suites Oak Brook Terrace-Chicago

Smooth and no complaints

Everything was pretty good breakfast was a plus service desk people were friendly. Would recommend

clean room

Nothing, the customer service was very bad and non-concerning. The hotel canceled our reservations prior to our arrival. Making it very difficult to find another hotel with availability with a short notice of time. Very unprofessional and lack of concern or compassion towards the situation. Very unpleased with the whole encounter.

The place appears to have some unfinished construction projects that seem to be neglected and not actively being worked on.

Thiis was supposed to have dishes silverware pots. We only had one pot. Problems with sink stopping up.

Exceptional

Yes

The room Check in process

Check in process

Very noisy outside. There were people congregating out in the parking lot and bouncing a basketball, very disrespectful.

Hair still in the shower, check in couldn’t find our reservation until I showed them our reservation from the email. Looks like we were checked in on the sleep in side which the rooms were cheaper and not in the main stay side. Other than that basic hotel not worth 139 a night

Well, that was a few things wrong. My room was extra smaller, and I thought it would’ve been. Then I didn’t have any towels or loofah to take a shower with. They also didn’t have any body wash or shampoo or conditioner, and a bottles that were in the shower. So basically they had a a bottle of shampoo and conditioner on the shower wall and they were both empty. My room didn’t get cleaned when I was there for more than one day. Then I never got my deposit back. I’m still waiting to hear back from someone about that because there was no damages in my room or smoking. Other than that, the hotel was cleaned nice people for the staff.

Really clean and the staff is very nice and friendly I loved everything

I loved everything

No

Very good

Rooms were clean

No quarters available to use in laundry room

The crack in the window