Extended Stay America Suites Orlando Conv Ctr 6443 Westwood

Staff are friendly, had a lake checkout and staff had no issues checking us in. Checkout was super easy as well.

The room was disgusting. Furniture has stains all over them. The walls were dirty . The were roaches squashed on the wall and some on the floors. The floor tiling was torn. The Tv did not work. The phone did not even have a wire so that I can call the office and let them know I was leaving. They agreed to a refund and never refunded me. I couldn’t even stay there. This place is GROSS!!!!

Room was very clear, Staff were helpful and knowledgeable of nearby attractions overall my experience was very good with this location.

The location of our hotel was excellent. The staff was nice and our room was good. They said there was Internet, but we were never able to access it. The breakfast was marginal. But I would stay there again if I was attending a meeting at the convention center.

Free grab and go breakfast not worth booking this hotel for the free breakfast. Only reason to give 2 stars and not one is the staff was pleasant and helpful.

Passable

Room

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Good

Bad

Just infested with roaches and the smell in the rooms just gave headaches. Will not stay again in this extended stay.

Clean room. Bed not comfortable, no dishes with a room with full kitchen.

Unforutnately, i had the worst experience here. I checked in and immediately the room that i checked into smelled like cigarettes. I told the front desk and they said to me that people weren't supposed to smoke in them and said they couldn't move me till the next day because there were no more rooms but as i searched online there were other rooms available. I decided it was fine and wait till the next day. That night there was a lot of noise of stomping coming from upstairs from 11:30pm all the way till 12:40 when i finally got up and tried to talk to the front desk. News flash their front desk closes at 11pm. I had to call the main line and speak with someone about my issue. All they were able to tell me was they were going to leave a note for the morning staff to deal with it. When i asked what i'm supposed to do about getting rest they said there was nothing they can do. I ended up having to leave in the middle of the night at 2am. fast forward i had to call the next morning at 9am when they opened and they weren't open till close to 10am. I got a hold of Robert who apologized for the situation and said he would refund me for at least 1 night but couldn't for the night i left. He said he would try though. Let me say i have stayed at other extended stays before but nothing like this. REALLY BAD PROPERTY!!!

Exceptional

Exceptional

The size of the room is very good and I like the fact that those a big fridge. I like the bed it was comfortable. However, the place was dirty. The toilet was dirty when I arrived and they don’t move the furniture so there’s actual dust in garbage behind the night table and the couch. Everything‘s sworn out having said that it’s close to the Orlando conference centre and it was quiet. So overall, I was OK but they really should do a better cleaning job. I was there for four nights and they don’t cleaning between nights.

Good

Passable

Great customer service and convenient location. Rooms are very outdated.

You get what you pay for here. I think the balance between the affordability and the quality of the product is a match. I paid about $87 over the memorial day weekend per night. Which is not bad. Room key Demagnetized the moment I brought it close to my phone. Had to go to the front desk several times. Hallway on the second floor specifically smelled dingy. Carpets definitely need a cleaning or replacing. I was told the air conditioning in the hallways was broken and in the process of being fixed so that was understandable. The room was very spacious for the price, which I appreciated, however, there was no type of cookware or silverware. Had to ask the front desk for an iron. Overall, OK experience. I would not mind coming back given these aspects and knowing ahead of time or what I’m getting into and whether I feel like dealing with them. Definitely not an upscale place. Just a place to lay your head for a few days. Check process was easy and simple and loved the free parking. And did not have to walk far from parking spaces to lobby.