SpringHill Suites Phoenix North

Pool did it work there was no coffee breakfast was over too fast due to not enough food for everyone

The first room they assigned us was not even clean, there were no linens on the bed & the window was wide open. The second was ok, but tub was dirty and huge stains all over carpet & couch. Pool was dirty & breakfast was minimal. Very disappointed!

Love it !

location no hand soap in our room, breakfast was empty when we went at 8:30. check in at 4pm. is kind of late. carpets dirty. hot tub didn't work pool was dirty. front door was locked needed to pick up a phone to get in. little sketchy area

Hot tub under construction. Stairwell was dark, no lights, had to use phone light. Pool area was dark no lights. Breakfast was very minimal. Staff were very nice. Pull out bed was in very poor condition. In a sketchy area but felt safe. Very quiet.

The rooms are roomy, bathroom facilities were clean and roomy. Beds were somewhat hard, the jacuzzi was broken, the pool was not well heated, and carpets in rooms were disgusting. They needed to be replaced or cleaned. Preferably, they should replace the carpets.

Handicap shower and comfortable beds Hot tub not working

It was disappointing to learn that although I requested a handicap accessible room, near the elevator, the closest accessible rooms were nearly at the end of the hallway, nowhere near the elevator. Additionally, the carpet in the hallway as well as in the room was filthy and laiden with stains. Inside the room, there was a damp, mildew smell and the bathroom tub seemed as if it could use more attention. I appreciate Melissa, the manager trying to rectify the matter after repeated requests for her to be contacted, but this is not a place I would recommend, even in a pinch.

Was disappointed that the pool and hot tub weren’t working. They need more lights outside at night because the hotel looked sketchy in the dark. Staff was very nice. Breakfast’s was delicious and cook was very helpful. Rooms were clean.

First the room smelled like BO. The pool was out of order. The breakfast person was very late and we were told to walk over to a sister hotel to then be told oh no the breakfast will be back at the hotel we are in. Then it was very limited because the person was late. While I should have gotten a discount because I booked 3rd party (Travelocity) They could not do so. So it was terrible and I had pay the full amount. Not Happy. Won't stay there again and likely won't use Travelocity again. Also the rate was cheaper the day before than the weeks ahead of time I booked it. So Travelocity kind of screwed me twice.

Breakfast was not ready and the breakfast area was dirty. When we called the front desk for extra towels and tp they told us that we had to wait our turn fkr house keeping to be imon our floor

No pool-no breakfast-bad toilets again Nasty dirty carpet and rooms. This place is simply horrible. I gave them a second try…shouldn’t have. 1. Six months ago, no water and kids couldn’t shower after playing three games in the heat. Told to come back at six pm-couldn’t even check in to get our room. Insane. 2. Next morning, three teammates had toilet issues. Flooding or not flushing at all and they were simply handed a plunger. 3. Stayed there with hesitancy last night…pool not functional and told go to our sister hotel across the way. Ummm, no thank you! 4. Told breakfast was at 6:30, no breakfast available and was told “no it’s at 7”. We hung out as did two other families and at 6:50 a lady quietly came out and put up a sign “please join us at our sister hotel for breakfast”. She didn’t even say a word to us and if I wasn’t sitting where I was we wouldn’t have even noticed as it was behind a wall. Walked to sister hotel (town place) and guess what - no breakfast “go back to your hotel” 5. Heading up to our room after no breakfast we shared the elevator with a guest who had plunger in hand. Yep, 6 months and toilets still flooding and as a guest you have to fix it yourself. 6. One window was cracked from left to right. 7. Our room had gummy bears and peanuts under the bed and on the floor. Both stays we were offered nothing, no discount, no apology.

Overall good visit. Not the most central location but that’s out of their hands. Overall would use again

I didn't like checking out. I wanted to stay another night.

the pool at the property was not in working order. The hot tub was not working no water in tub ,just leaves and an empty water bottle.

The room faced highway and was loud. The bath tubs paint was peeling and looked like a mosaic and not in a god way. No wash clothes available. Breakfast had 2 bruised bananas and 5 oranges for a fruit option. No pastry’s. The bed was clean and comfortable and the staff was courteous.

Not the cleanest hotel I’ve ever stayed in. The floor in the room wasn’t properly vaccumed, the toilet didn’t flush and the pool is green.

Check in took awhile since I went 3rd party the complex had issues, but after the mix up it was ok. The pool on the complex was out if you wanted to go swimming you had to go to their other complex across the parking lot. Also some of the bedding seemed out of date the pillows and blankets had stains on them.

The second room we were moved to was better. Carpet and walls in hallways and common areas were dirty and rundown. This place could use some TLC.

Breakfast was okay The room was small, dirty carpet, dirty pull-out couch, TV channels were limited, and had to kill some bugs. Room was not worth paying $162.00 for, and no swimming pool availability.