TownePlace Suites By Marriott Phoenix North

First of all, top-notch, lovely staff. They are this hotel’s best asset. Aside from that, this is a property in which the pictures look much better than the actual property. Our room smelled like human urine. Normally, I would not deal with such a room, but we were extremely tired and needed to attempt to get a few hours of sleep. There was mold on the ceiling in the bathroom and a large cobweb in the room. Generally, everything in the room is very old and on the verge of falling apart. The breakfast was unsatisfying, had few offerings, and the area was generally dirty. This hotel deepened my appreciation for other hotels in which you can tell the corporation has more concern for their reputation.

Loved my stay

Clean rooms, friendly staff. Could be more Scrambled eggs and bacon. Bacon was refilled 5-6 slices at a time.

Our room had hair strands and potato chips on the floor. Room service didn't clean the bathroom floor. The property looks run down.

Suite was a good size but furniture seemed like it was scratched up by a cat and there wasn’t much of a variety when it came to their breakfast. A lot of condiments weren’t available.

Loved our stay! rooms were clean and spacious

Good value, clean room, very friendly staff, good breakfast.

Breakfast was hard to do, because staff couldn't keep up with demand. We stayed here 4 nights and needed new towels being a family of 5 and had to ask multiple times to get some new towels

En los 15 días que estuve ahí solamente limpiaron la habitación tres veces tuve que reclamar en la administración para que fueran a limpiar

I wasn’t expecting a place that people would be living there long term. I expected a hotel not a apartment complex

We didn't really use anything because of the thought of finding a roach. This place needs alot of attention, cleaniness wasn't how we expected. Alot of human nails and hair were present, it was just an awful experience. Never staying at this place again!

Overall the hotel needs an update and a good deep cleaning. There’s definitely a lingering cigarette smell in Building 2. The room was ok. Queen bed with a pullout sofa. The sofa bed was very uncomfortable and oddly stained. Needless to say we didn’t sleep on it. The room had a small fridge, stove, clean dishes, and silverware. Grab and go breakfast was good and had a variety of options to choose from. Front office staff were friendly and cheerful.

No good. No milk.

The staff was very friendly, 10/10. But the property is extremely neglected. I’m honestly shocked it’s part of the Marriott group. In dire need of paint, maintenance, overall remodel…

Breakfast was ok, but one morning we had to walk to the Marriott next door to get breakfast.

Clean room, staff was friendly, there was a pool!

Upon arrival we were told there was no longer a room for us because the ceiling fell in. The hotel did not attempt to contact us at any time. The staff member on duty basically told me that when he got to work no one had done anything about our situation and we were lucky he decided to act and got us a room down the street. We chose this hotel after much research for a 2 bedroom suite and it was replaced with a 2 bed in 1 room. This was unacceptable as was the supposed $50 discount at the new room. I messaged the hotel and asked for an immediate phone call. I received an email the next day from the manager of the hotel we were moved to not the hotel that never bothered to contact us. I do not recommnend this hotel.

Staff is very helpful.

One of the worst experiences, room no ready to check in, room st

Quiet and clean