Tru By Hilton Phoenix Midtown

$10 parking and if lot is full around the hotel, there’s designated parking but you have to use stairs. Not bad if you have much to get inside.

Convenient location, clean, plenty of parking right next to the hotel

Everything is good

So I was approached and asked to explain. Well I couldn't explain what the other party had going on but as for us, we were at the splash pad and decided to get a room that I had a little difficulty obtaining due to deposit..... name on card, ID. I managed with the help of my son who works at Amazon. So the rude individual who helped with my second reservation had a issue with EVERYTHING and was very rude about it. Even asked me, " do not book another reservation here at my hotel " life happened and I called the front desk asking for 30minutes extra for checkout which I was denied. This woman came up screaming and yelling at me and threatened to call the police for a welfare check on my children. What does that have to do with my issue checking out?. Little did she know my kids father picked them up the night before and the only reason I had a room there was to spend time with my children in shelter. She got upset and threatened me with my children. So rude, ignorant, unfair, disrespectful and a low blow. I cried and I feel so ugly

The room was very clean and inviting and the staff were friendly and engaging. The breakfast was very good with a variety of food and drinks and lastly the parking was convenient.

Hot breakfast was a life saver for my busy day ahead.

Great place to stay

The rooms were clean and well done. The staff is friendly and helpful. The breakfast was great. The drink options were not what I expected in a good way!!

If I could put more stars for the staff, I would. We were there because of a family member in hospital and then hospice. We came day and night and had to keep extending our stay. They were Phenomenal!! The amenities were great and the breakfast options were above and beyond. The rates were very reasonable and the swimming pool on the roof made it seem like we were away from it all. And the location was great too quick shopping areas and medical facilities were all within a few mins drive. But I would come back just for the staff.

Great location. Staff is courteous and friendly. Smbient is superb. Had a very nice and enjoyable stay.

The property was clean and well maintained. But I did not like the fact that there was no microwave in our bedroom. The king's size mattress was very lumpy. And the room was pretty bare.

The staff was very friendly. The rooms were clean and the whole place smells great. Every time we left the room we came across someone cleaning. Someone was vacuuming the halls, the front tiles, the elevator and mopping the tiles in all the hallways. I am used to seeing that in the morning after checking out but this was happening all throughout the day and night. The staff was helpful with the few questions we had. The breakfast had alot of variety I was nicely surprised. I highly recommend this location if you are looking to stay in the area.

Thank you

Beautiful place and enjoyed the stay

The staff was very courteous, especially the breakfast attendants. The breakfast was very good with many options. Thank you for a great stay.

Parking situation was the only issue.

Will be staying there again!

Very clean and well maintained. Could have a different spread of breakfast food.

Great stay but bed was a little too hard in my case. Other than that it was a plansant stay. Staff was wonderful

Nice hotel and great location