Hampton Inn & Suites Charlotte/Pineville

First room door lock didn’t work opened with the key but wouldn’t close then they upgraded to a “king suite” which was a larger room but had a musty smell and bugs on the windo sill and air conditioner

Awful experience. The elevator was broken and we were told by staff just be grateful we were on the second floor and don’t have to carry our luggage up more than one flight of stairs. There were cigarette burns in some of the items in our room. Awful area, awful hotel, awful experience. Do not waste your money!!

Good

Excellent rooms and customer service was excellent

Customer service was excellent

Only problem we had was the elevator was out but it wasn’t the hotels fault they were trying to fix it

Exceptional

Good breakfast and great coffee

Great place to stay

Not up to standards for a Hampton Inn. I was really surprised by the demise of the facility and how close it was to shopping centers and restaurants that are on a better scale than what I got. The bathroom had only a poorly constructed barn door that was difficult to open and close, and it was not as clean or in the best condition. Chipped paint, dusty floors, walls, and worn linens.

The things I did not like was that my room did not have a clock or a microwave oven. Everything else was good.

The breakfast is as the best part of the stay.. the room wasn’t clean still used wash clothes in the shower, caps missing off the toilet seat mounting so you could see how nasty it was. They where in the middle of cleaning carpets so it smelt like wet carpet all 3days and someone hammering on something tell 9pm one night I would recommend spending alittle extra not to stay here

Smelled horribly of sewage inside hotel

I am not afraid of germs-- This Hampton Inn smelled--they allow pets, it was dirty, floors not vacuumed-shower had hair, strangely---the drapes did not cover the window but the wall--- I will not stay there again.

I had ants and insects in the room and I spoke with manager and they stated they could only offer points for a free room. When points were put on account I was not able to book a free room and was told I would have to reach out to the 3rd party where I booked. I’m very upset and not satisfied at all.

Good and very supportive staff No microwave and the room smelled of smoking

Breakfast was hot and plentiful. Parking FREE and convenient!

The entire hotel smelled really bad.

Great

Excellent hospitality and everyone at the front desk was wonderful.