City Express by Marriott Pooler Savannah Airport

I love how easy it was to get off and on 95. Also the staff were so helpful in making sure we had coffee and other essentials . However the hotel was undergoing a switch over to Marriott. and things were a little off. Like the pool was being closed for repairs. We could'nt get a room on first floor. but it worked out fine. There is a elevator and cart to aid a smooth check- in for anyone with mobility issues. Over all it was very pleasant. I would do it again.

the first room I had smelled like urine but I was given another room and it was better, I did not like the 100.00 hold they placed on my card.

The room was clean and the property was well maintained. It was close to Savannah and Tybee but affordable since there was about a 20 minute drive. Lots of shopping nearby and restaurants. We felt very safe in and around the property.

Very good

What really stood out was how the team went above and beyond to ensure our check-in process was smooth and that our entire stay was comfortable and enjoyable. Their attention to customer service made a great impression on us. We would definitely stay here again when visiting the area and highly recommend this hotel to anyone looking for a clean, comfortable, and friendly place to stay. Thank you to the staff for making our visit such a pleasant one!

Changed the name never told us, said they had a room when we arrived at 11pm and the room they gave us was dirty name unmade.

First the pool. Not so good. It was very dirty and we found a couple large roaches and a large centipede. The door to get into the pool was broken. The elevator was questionable and didn’t smell very clean. The stairwell was worse. Just felt very dirty the entire time. Ice machine did not work on floors 2 or 3. Overall not what I expect from a Marriott. It is my understanding they just acquired the property. So maybe in time it’ll improve. The front desk girl was very helpful and friendly. No complaints about the staff.

Superb

Exceptional

Room was big and clean That after I checked out and was home for a week they charged my card for no reason and still haven't refunded my money.

Exceptional

The location was good the room was okay but the rest of the building was terrible, there was not enough food out during breakfast for all the guests, there was no AC in the lobby or hallways amd the pool was falling apart. Then they made you put a card on file for incidentals and then double charged everyone for the rooms they still owe me $433.00!

Superb

Pleasant

We showed up late they had changed our room type. We didn’t have enough pillows. It seemed very run down for being “newly renovated”

Nice size rooms. The breakfast was bad.

I wished I could relate this hotel a 0 the worse stay ever the pool was not fit to stay in big roaches running across the room freezer was frozen housekeeper woke me up and ask if I needed sum I told her what I needed never got them had to go get it my self would not recommend this hotel to no one. It was awful. I paid too much money for it to be like this breakfast was terrible.!!!!

Beds were comfortable, value was good, and location was good as it is close to Savannah. When this reservation was booked, it was a Best Western. When we arrived very late in the evening, there was a Best Western sign at the street, but when we drove up to the building, the sign on it said it was a City Express by Marriott. Thinking we must not be at the right hotel, we drove a bit farther through the parking lot, but there were no other hotels. Went back and asked front desk staff if we were in the right place and were told it had transitioned a week prior to our arrival, and if we had used Best Western reward points for payment, they weren't valid any longer. When we got to our room, it appeared that it hadn't been cleaned very well, there weren't enough towels or toilet paper, and the toilet was clogged. Called the front desk and after quite some time, a staff member arrived to unclog the toilet and bring more towels and TP. After two days of returning to the hotel and our room not having been serviced, we called the front desk once again to ask for clean towels and TP. After a couple hours, we finally went down to ask and some were brought out to us. Our microwave didn't work, so we went to the lobby to use the one there; it didn't work either and when we asked a staff member about it, they just said, "I don't know", and didn't offer any assistance. Not even once did we get an apology or anything even resembling one. At one point, we asked a couple who happened to be in the elevator with us how their stay was going and they told us it hadn't been good. Their room door was open when they arrived, and it hadn't been cleaned well either. We also noticed as we were walking to and from our room that quite a few of the room doors were ajar and we joked that hopefully no one was staying in them! We thought it was very unprofessional that we weren't notified by either hotel or Booking.

Location The pool was not available

Location of the hotel was great, the staff was also great, but one staff member " Nicole" was awesome at the front desk at check-in & check-out. Room was great, but had a few flaws though. My room had a few bad flaws, but comfortable. Swimming pool needed to be clean, and the computer was trying to charge me for the room when I already paid for it... SmDh on that situation