Sheraton Raleigh Hotel

parking

The stay was great loved everything about it.

Staff was amazing. Only down side was the room was very dated. Mold painted over in the bathroom, hole in the ceiling. Needs an update badly. Didn't complain because it was midnight when we settled in our room and was just ready for a bed.

Very nice hotel. Staff was friendly and helpful. There were some minor issues like the phone not working...but that wasn't a big deal.

Exceptional

Nothing Bad attitude, communication

Great hotel helpful staff

Old old building . Has been updated but was not done well . Floor tiles pulling up furniture is very used .

Staff was incredibly friendly. Great property that is walking distance to some great Restaurants and museums.

Good location.

The building is ancient. My room had a door to the room next door with enough of a gap that I could hear everything they were doing, including the sex they were having. Against my will. 8n addition, the main door had a 2 inch gap so I could also hear everything in the hallway, and the light was ever present.

Exceptional

Bathroom and room smelled bad. Very uncleaned , the paint in the ceiling falling off.

Very convenient to downtown activities

Great location for a concert at the red hat ampitheater. lots of place eat and plenty of local bars. Elevator in parking deck did not work but they golf cart shuttle service from floor to floor of the deck.

The room was clean however the air conditioning in room 1101 was inadequate and did not cool very well.

Place was amazing!!! Staff also

I loved how close it was to the red hat amphitheatre and the museums and restaurants. It was quiet, and clean and beautiful. The staff was very courteous. Not really a complaint. Upon check in there was a moment where they had trouble finding my reservation because my first and last name had been reversed in their system. But the confusion only lasted a few moments and I had no other problems during my stay.

We arrived at 3pm, and inquired about early check-in, but of course just like any other chain hotel anymore, the answer was 'Sorry, we don't have any rooms available yet, your room will be ready at 4. Also, we don't validate or control parking - it's across the street and the rates are their rates, which might be higher since an event is going on.' Cool. Sort of wish hotels told you when huge events like Artsplosure are happening -- plus, a prom was happening there, so there were a million kids running around, knocking on the wrong hotel room doors (happened 2x). Beyond that, when we got to our room I called to inquire about where ice machines are - they told me every odd floor. Great, we're on 11, convenient! Except when I walked all the way to the opposite end where the machine is, it was out of order. Fab, I'll just go down to floor 9. Also out of order. GREAT. Finally got my ice on floor 7. Seems like when I called the front desk they'd know these were broken. The best part was being awoken by housekeeping loudly chatting outside of our room at 9:15 on Sunday. I know that's not the crack of dawn, but we saw a show, and wanted to sleep in for $250, but that wasn't in the cards. I guess 'clean rooms' also aren't likely the issue for early checkin... Won't be recommending this place or staying here again.

Clean comfortable room and food was great at the restaurant staff was amazing very helpful and professional highly recommend