Ramada by Wyndham Reno Hotel and Casino

The parking lot was constantly occupied by some salty folks that some might say part-take in some questionable activity, and the police were called to the property to deal with an unruly person off the street who was causing issues with the desk staff, before getting into verbal altercations with property security (who btw started with professional courtesy and empathy before being triggered by the trespassers antics). Bad characters, in a bad hotel, in a bad side of town...now matter how cheap the room or its ratings online. YMMV but don't say I didn't warn you. Wyndham needs to step up on improving, or removing, this property.

Hotel is EXTREMELY dated and looks nothing like the photos. Upon arriving to our room, we found food and garbage on the carpet, bed pillows were sofa accent pillows in standard pillowcases, bathroom sink didn’t have a stopper, TV remote was so greasy and dirty I had to clean it first before I could use it, and complimentary breakfast service was nonexistent as they ran out of coffee. Check out staff couldn’t be bothered to stand up to assist us with checking out making us peer over the counter and monitor to make eye contact.

Previous reviews made me believe this was a “mid-range” hotel… I’m here to tell you it is not! Terrible part of town. Had a decent sized parking lot. But that’s about the only positive thing I have to say. Lots of druggies hanging around both the parking lot and casino. Definitely seems like the type of place that rents rooms by the hour…. That should be enough said. The room was old, rundown, and had terrible lighting (probably a good thing, I didn’t want to see exactly how dirty is really was!). Carpet smelled really bad of urine and over use of what I would guess was febreeze. Bathroom sink was clogged. Pair of dirty socks on bathroom floor. Etc, etc. I was honestly scared to touch anything. Would not recommend staying here… sleeping in your car is a better option!

had a weird stain in my bathtub which made me not want to shower. bed was uncomfortable. weird stain on the carpet. no fridge. everything was just not it, looks old.

Shout out front desk receptionist.all of them were awesome

Staff were very helpful

This is a tired building, but a great bargain for the cost. The room was clean and cool when I arrived at the end of a hot day in Reno. Check-in was quick and friendly. I am not aware of anything comparable in the area for the same low cost, since the big casino hotels add on resort fees and the like.

Homeless hanging around everywhere. Lost power and was on the 11th floor woke up soaking wet and couldn’t hardly breathe. Worsted night ever

The people workinh at the lobby, too ladies, one was very nice and helpfull the other one not, she made me wait in line to reactivate th room card, even the customers waiting in line to check-in didn't understand that. The thing was that the card was active but the control at the room door run out of battery and I had to wait in the lobby for hour and a half for the tecnitian to come to the hotel, he was already off work.

Carpet looks dirty outdated old hotel no bugs+ slept good

The staff was great! The hotel needs some work as it is an older building.

Impressed by the rooms how clean and nicely are

The hallway smelled like feces, the toilet ran, and my kids commented on how the walls looked like they needed to be painted. It was very grungy and hard to relax. A dog was barking in the room next to us. There were sketchy people hanging around outside the hotel. I’m not one that needs a 5 star hotel, but I would not stay here again. Ramada’s as a whole have really gone downhill the last few years.

The room was disgustingly dirty! Even the light switches!! We couldn’t take a shower because the water barely trickled out. I reported the issues but nobody helped the situation. We should have received a refund.

The night manager was extremely helpful. As well as when we checked in the front desk, lady was very informative.

Reception was not bad (specially there was a guy on duty on 6/6 morning shift). Bad internet reception, except in the lobby. Dirty/old toilet (not cleaning crew's fault) Neighborhood was dirty and a lot of homeless people. I wouldn't recommend this hotel to anyone.

El parking está serca y con un buen acceso el desayuno es bueno

The pool is non-operational, and under construction. So no swimming, and no hot tub. The room, and hallways did smell like smoke.... both tobacco, and other substances. Elevators were sketchy, and one was out of service during our visit. The bathroom shower was terrible, with no water pressure. The area this hotel is located in, is not one you want to be after dark. There is nothing worth while nearby this hotel, and you will have to drive to get to anything decent. Will never again visit this establishment, as there are many better options out there.

Eventually I called the hotel and was able to talk to the same lady that has written to me through the digital format. I asked her to speak to the two kind front ladies, she just told me I had waited too long, a month, to report the refund. Eventually she authorized a refund for the last day. I had to contact the 3rd party I booked it through to receive the refund which I did do. I don’t have money in abundance, therefore I expect for others be honorable. The ball was dropped here by not changing or updating the checkout. I did ask if I had to do anything else when I was checking out and I was told “no.”

I almost never complain but my initial room was filthy. carpet was torn, smelled like urine and heavy cleaning supplies. They were nice enough to place me in a different room but that one had a used Kleenex by the bed and dead bug on the carpet. I questioned whether the sheets had been washed and decided to sleep in my clothes.